Can data move both ways between Freshservice and SuperOps MSP?

Yes: Freshservice events can act in SuperOps MSP, and SuperOps MSP events can act in Freshservice.

Do workflows start instantly or on a schedule?

Freshservice's triggers are checked on a schedule.

Can an AI agent act in SuperOps MSP when something happens in Freshservice, with my approval?

Yes. Add SuperOps MSP actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the SuperOps MSP API from any REST API step. On the Enterprise plan, talk to us about adding it.

Freshservice + SuperOps MSP integration

Connect Freshservice and SuperOps MSP

Run Freshservice and SuperOps MSP together as workflows, AI workflows or AI agents, with approvals where you need them.

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Or build your own Freshservice + SuperOps MSP workflow

Does Konnectify connect Freshservice and SuperOps MSP?

Yes.Konnectify connects Freshservice and SuperOps MSP. Teams in co-managed IT use it to escalate internal Freshservice tickets to their MSP in SuperOps and to bring the MSP's updates back to the original ticket. Onboarding requests and monitoring alerts can be routed the same way.

Escalate tickets to the MSP
Sync MSP progress back
Hand onboarding work to the MSP
Build your own Freshservice + SuperOps MSP workflow

What teams do with Freshservice and SuperOps MSP

WorkflowNo approval
Escalate tickets to the MSP
1. Freshservice New Ticket Createdgroup = MSP escalation
2. SuperOps MSP Create Ticket
3. Freshservice Create Note in TicketSuperOps ticket reference
Start free
WorkflowNo approval
Sync MSP progress back
1. SuperOps MSP Ticket Updatedstatus changed
2. Freshservice Create Note in Ticket
3. Freshservice Update Ticketresolved when the MSP resolves
Start free
WorkflowNo approval
Hand onboarding work to the MSP
1. Freshservice New Onboarding Request
2. SuperOps MSP Create Ticketdevice and account setup
Use this template
WorkflowNo approval
Tell internal IT about client alerts
1. SuperOps MSP Alert Created
2. Freshservice Create Ticketseverity = critical
Use this template

What Freshservice and SuperOps MSP can do for each other

Freshservice → SuperOps MSP

23 Freshservice triggers can start actions in SuperOps MSP.

Freshservice triggers, for example

New Custom Record
Updated Custom Record
New Asset Created

SuperOps MSP actions, for example

Get Alert By Id
Get KB Item
Get Ticket

SuperOps MSP → Freshservice

12 SuperOps MSP triggers can start actions in Freshservice.

SuperOps MSP triggers, for example

New Ticket Created
Ticket Updated
New Task Created

Freshservice actions, for example

Create Location
Update Location
Find Location

Build your own Freshservice + SuperOps MSP workflow

Pick a trigger in Freshservice and an action in SuperOps MSP. Konnectify opens with both already set.

When this happens inFreshservice

Checked on a schedule

Do this inSuperOps MSP

Or start from:

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Freshservice (23 triggers, 81 actions) and SuperOps MSP (12 triggers, 34 actions) in workflows, AI workflows and AI agents.