Can data move both ways between SuperOps IT and SuperOps MSP?

Yes: SuperOps IT events can act in SuperOps MSP, and SuperOps MSP events can act in SuperOps IT.

Can an AI agent act in SuperOps MSP when something happens in SuperOps IT, with my approval?

Yes. Add SuperOps MSP actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the SuperOps MSP API from any REST API step. On the Enterprise plan, talk to us about adding it.

SuperOps IT + SuperOps MSP integration

Connect SuperOps IT and SuperOps MSP

Run SuperOps IT and SuperOps MSP together as workflows, AI workflows or AI agents, with approvals where you need them.

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Or build your own SuperOps IT + SuperOps MSP workflow

Does Konnectify connect SuperOps IT and SuperOps MSP?

Yes.Konnectify connects SuperOps IT and SuperOps MSP. Co-managed IT teams use it to escalate internal tickets and critical alerts to their MSP and to get the MSP's updates back on the original ticket. It works in both directions.

Escalate tickets to your MSP
Pass critical alerts to the MSP
Send MSP updates back to internal IT
Build your own SuperOps IT + SuperOps MSP workflow

What teams do with SuperOps IT and SuperOps MSP

WorkflowNo approval
Escalate tickets to your MSP
1. SuperOps IT Ticket Updatedfilter: tagged "escalate"
2. SuperOps MSP Create Ticket
Use this template
WorkflowNo approval
Pass critical alerts to the MSP
1. SuperOps IT Alert Createdfilter: severity critical
2. SuperOps MSP Create Ticket
Use this template
WorkflowNo approval
Send MSP updates back to internal IT
1. SuperOps MSP Ticket Updatedfilter: client is your company
2. SuperOps IT Create Ticket Note
Use this template

What SuperOps IT and SuperOps MSP can do for each other

SuperOps IT → SuperOps MSP

8 SuperOps IT triggers can start actions in SuperOps MSP.

SuperOps IT triggers, for example

New Ticket Created
Ticket Updated
New Task Created

SuperOps MSP actions, for example

Get Alert By Id
Get KB Item
Get Ticket

SuperOps MSP → SuperOps IT

12 SuperOps MSP triggers can start actions in SuperOps IT.

SuperOps MSP triggers, for example

New Ticket Created
Ticket Updated
New Task Created

SuperOps IT actions, for example

Get Ticket
Get Task
Get Site

Build your own SuperOps IT + SuperOps MSP workflow

Pick a trigger in SuperOps IT and an action in SuperOps MSP. Konnectify opens with both already set.

When this happens inSuperOps IT

Checked on a schedule

Do this inSuperOps MSP

Or start from:

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects SuperOps IT (8 triggers, 26 actions) and SuperOps MSP (12 triggers, 34 actions) in workflows, AI workflows and AI agents.