Can data move both ways between Freshservice and SuperOps IT?

Yes: Freshservice events can act in SuperOps IT, and SuperOps IT events can act in Freshservice.

Do workflows start instantly or on a schedule?

Freshservice's triggers are checked on a schedule.

Can an AI agent act in SuperOps IT when something happens in Freshservice, with my approval?

Yes. Add SuperOps IT actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the SuperOps IT API from any REST API step. On the Enterprise plan, talk to us about adding it.

Freshservice + SuperOps IT integration

Connect Freshservice and SuperOps IT

Run Freshservice and SuperOps IT together as workflows, AI workflows or AI agents, with approvals where you need them.

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Or build your own Freshservice + SuperOps IT workflow

Does Konnectify connect Freshservice and SuperOps IT?

Yes.Konnectify connects Freshservice and SuperOps IT. IT teams use it to raise Freshservice tickets from critical SuperOps alerts and update them when the alert clears, and to add new SuperOps assets to the Freshservice inventory. Resolving the ticket in Freshservice can resolve the alert in SuperOps.

Raise a ticket for every critical alert (faster response)
Update the ticket when the alert clears (accurate status)
Keep the asset inventory complete (one asset record)
Build your own Freshservice + SuperOps IT workflow

What teams do with Freshservice and SuperOps IT

WorkflowNo approval
Raise a ticket for every critical alert (faster response)
1. SuperOps IT Alert Created [severity = critical]
2. Freshservice Create Ticket
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WorkflowNo approval
Update the ticket when the alert clears (accurate status)
1. SuperOps IT Alert Resolved
2. Freshservice Create Note in Ticket
3. Freshservice Update Ticket [status = resolved]
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WorkflowNo approval
Keep the asset inventory complete (one asset record)
1. SuperOps IT New Asset Created
2. Freshservice Create Asset
Use this template
WorkflowNo approval
Clear alerts when the ticket is resolved (no stale alerts)
1. Freshservice Ticket Updated [status = resolved, SuperOps alert ID present]
2. SuperOps IT Resolve Alerts
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What Freshservice and SuperOps IT can do for each other

Freshservice → SuperOps IT

23 Freshservice triggers can start actions in SuperOps IT.

Freshservice triggers, for example

New Custom Record
Updated Custom Record
New Asset Created

SuperOps IT actions, for example

Get Ticket
Get Task
Get Site

SuperOps IT → Freshservice

8 SuperOps IT triggers can start actions in Freshservice.

SuperOps IT triggers, for example

New Ticket Created
Ticket Updated
New Task Created

Freshservice actions, for example

Create Location
Update Location
Find Location

Build your own Freshservice + SuperOps IT workflow

Pick a trigger in Freshservice and an action in SuperOps IT. Konnectify opens with both already set.

When this happens inFreshservice

Checked on a schedule

Do this inSuperOps IT

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Freshservice (23 triggers, 81 actions) and SuperOps IT (8 triggers, 26 actions) in workflows, AI workflows and AI agents.