What can I automate with Zendesk?

Start a workflow or agent when New Ticket Created, Ticket Updated or New Organization Created happens in Zendesk, then Upload Attachment, Create Ticket or Update Ticket, alongside 200+ other apps.

Can an AI agent update Zendesk?

Yes, when you add Zendesk actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Zendesk action I need isn't listed?

Call the Zendesk API from any REST API step. On the Enterprise plan, talk to us about adding it.

Customer Support & Success

Zendesk integration

Start workflows and AI agents from Zendesk events, and let agents act in Zendesk within the limits you set.

9 triggers
30 actions
MCP server

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Zendesk triggers and actions

Every Zendesk trigger and action you can use in Konnectify workflows and AI agents.

Trigger: New Ticket Created Checked on a schedule
Polls for new tickets created in Zendesk.
Trigger: Ticket Updated Checked on a schedule
Polls for updated tickets in Zendesk.
Trigger: New Organization Created Checked on a schedule
Polls for new organizations created in Zendesk.
Trigger: Organization Updated Checked on a schedule
Polls for updated organizations in Zendesk.
Trigger: New User Created Checked on a schedule
Polls for new users created in Zendesk.
Trigger: User Updated Checked on a schedule
Polls for updated users in Zendesk.
Trigger: New Group Created Checked on a schedule
Polls for new groups created in Zendesk.
Trigger: Group Updated Checked on a schedule
Polls for updated groups in Zendesk.
Trigger: View Updated Checked on a schedule
Polls for updated views in Zendesk.
Action: Upload Attachment
Uploads a file to Zendesk. Returns a token that can be used to attach the file to tickets.
Action: Create Ticket
Creates a new support ticket with dynamic fields support.
Action: Update Ticket
Updates an existing support ticket details, comments, or custom fields.
Action: Add Comment to Ticket
Adds a public reply or internal note to a Zendesk ticket.
Action: Delete Ticket
Deletes a ticket by id in Zendesk.
Action: Restore Ticket
Restores a deleted Zendesk ticket by id .
Action: Mark Ticket (Spam)
Mark a ticket as spam .
Action: Merge Ticket
Merges a source ticket into a target ticket .
Action: Add Tags to Ticket
Add one or more tags to an existing Zendesk ticket without removing existing tags.
Action: Remove Tags From Ticket
Remove one or more tags from an existing Zendesk ticket .
Action: Delete Ticket Permanently
Deletes a support ticket.
Action: Find Ticket
Retrieves the details of a specific ticket by its ID.
Action: Create User
Creates a new user with support for custom user fields.
Action: Update User
Updates an existing user's profile and custom fields.
Action: Add Tags to User
Add one or more tags to a Zendesk user without removing existing tags.
Action: Remove Tags From User
Remove one or more tags from a Zendesk user without touching other tags.
Action: Delete User
Deletes a Zendesk user by numeric id.
Action: Delete User Permanently
Permanently delete a user from Zendesk .
Action: Find User
Retrieves the details of a specific user by their ID.
Action: Find User by Email
Searches for a specific user by email. Returns the first matching result.
Action: Create Organization
Creates a new organization in Zendesk.
Action: Update Organization
Updates an existing organization's details and custom fields.
Action: Remove Tags From Organization
Remove one or more tags from a Zendesk organization without touching other tags.
Action: Delete Organization
Permanently delete an organization from Zendesk.
Action: Find Organization
Retrieves the details of a specific organization by its ID.
Action: Create Group
Creates a new group in Zendesk.
Action: Update Group
Updates an existing group's name, description, or visibility.
Action: Delete Group
Deletes a Zendesk group by id .
Action: Delete View
Deletes a Zendesk view by id .
Action: Find Group
Retrieves the details of a specific group by its ID.

Showing 12 of 39

Use Zendesk in an AI agent

Add any Zendesk action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Templates that use Zendesk

Ticket resolution agent
AI agent
Answers routine Zendesk tickets from your help centre, routes the rest and opens a Jira issue when it spots a bug.
approval before public repliesUse template Ticket resolution agent

Connect Zendesk with other apps

See what you can automate between Zendesk and another app, with workflows and AI agents.

Which app do you want to connect with Zendesk?

Zendesk

Pick any of 201 apps to see what it can do with Zendesk.

Popular with Zendesk

Zendesk and AI

Add AI steps to Zendesk workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Zendesk + ChatGPT Zendesk + Claude Zendesk + Gemini
Use Zendesk actions from Claude or ChatGPT
Expose the Zendesk actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Zendesk with 9 triggers and 30 actions, which you can use in workflows, AI workflows and AI agents.

Connect Zendesk and run your first workflow

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