1Step 1 of 6
The patient asks in your website chat
at any hour.
Healthcare
AI agents for allied-health clinics
Let patients book, reschedule and cancel in your website chat, keep GoHighLevel and Nookal or Cliniko in step, and fill cancelled slots, with your front desk in control and a record of every step.
Works withNookal, Cliniko, GoHighLevel, WhatsAppand 200+ more apps
HIPAA compliantYour front desk shouldn't be a switchboard
Patients ring to move appointments during clinic hours, and the phone takes the front desk away from the patients in front of them.
Bookings live in the practice software while campaigns and enquiries live in GoHighLevel, and someone keeps the two calendars in step by hand.
A late cancellation leaves an empty slot that someone on the waiting list would have taken.
None of this is clinical work. It's admin across two or three systems. Agents take it on; your team keeps the patients and the decisions.
Patients book, reschedule and cancel without a phone call
- 2Step 2 of 6
The agent checks who they are
it matches them in Nookal or Cliniko using the details you require, such as name, date of birth and email.
- 3Step 3 of 6
It finds their appointments
and the practitioner's available times.
- 4Step 4 of 6
It books, moves or cancels
the appointment, only within the appointment types and locations you allow.
- 5Step 5 of 6
It confirms in the chat
and your calendars update.
- 6Step 6 of 6
It hands over when it should
anything clinical, urgent or unclear goes to your front desk with a summary.
The agent can only change appointments for the patient it has matched. It doesn't see or write treatment notes.
GoHighLevel and your practice software, always in step
Booked in GoHighLevel
the patient is found or created in Nookal or Cliniko, and the appointment is added.
Changed in the practice software
reschedules and cancellations update the GoHighLevel calendar, so campaigns and reminders use the real booking.
New enquiry in GoHighLevel
a patient record is ready before the first visit.
It works both ways, so your team can keep working in whichever system they prefer.
What the agents don't do
They don't read or write treatment notes or medical alerts.
They don't give clinical advice or triage symptoms; those conversations go straight to a person.
They only use the actions you add, so an agent set up for bookings can't do anything else.
The controls your practice manager will ask about
Approval before patient messages
offers and reminders can wait for the front desk to approve them.
Allowed values
limit the appointment types, practitioners and locations an agent can book.
Handover to a person
the agent passes the conversation to your team, with a summary, when it isn't sure.
A record of every step
the Event Logs show what the agent looked up, what it changed and who approved it.
Compliance
HIPAA compliant. SOC 2, ISO 27001 and GDPR.
Works with the systems your clinic runs on
- Scheduling and telehealth
- Marketing and CRM
- Patient messaging
- Payments and accounts
- Clinical systems
Using another system? Connect any REST API, or, on the Enterprise plan, our team builds the connector within 5 working days.
Clinic templates
Cancellation rebooking
AI workflowOffers a cancelled Cliniko slot to the next patient on WhatsApp.
Approval: Front desk approves the messageUse template Cancellation rebookingWebsite chat agent
AI agentAnswers visitors in the chat widget on your site, captures their details and opens an enquiry.
Approval: Hands over when unsureUse template Website chat agentWhatsApp patient questions
AI agentAnswers patients' questions on WhatsApp from your clinic's information and hands over to the front desk when it can't help.
Approval: Hands over when unsureUse template WhatsApp patient questions
How RHP Physiotherapy keeps its diary in step
RHP Physiotherapy uses Konnectify to keep its GoHighLevel and Nookal calendars in sync, and to let patients schedule, reschedule and cancel appointments through web chat.
Also using Konnectify
How it's connected
Yes. The agent in your website chat matches the patient, offers available times and books, reschedules or cancels in Nookal or Cliniko. Anything it can't handle goes to your front desk.
Yes. Konnectify is HIPAA compliant. It is also SOC 2 and ISO 27001 compliant and supports GDPR.
No. The scheduling and messaging templates don't use treatment notes or medical alerts, and agents can only use the actions you add.
Yes. Both are fully supported: appointments, availability, patients, recalls, invoices and communication logs.
Appointments booked in GoHighLevel are added to your practice software, and changes in the practice software update GoHighLevel, so both calendars stay the same.
Only if you allow it. Offers and reminders can wait for your front desk to approve them, and you choose which messages can go automatically.
HIPAA
SOC 2
ISO 27001
GDPR
Bring us last month's cancellations
We'll show you how the agents would have handled them in your Nookal or Cliniko, with your front desk approving every message.