What can I automate with Freshservice?

Start a workflow or agent when New Custom Record, Updated Custom Record or New Asset Created happens in Freshservice, then Create Location, Update Location or Find Location, alongside 200+ other apps.

Can an AI agent update Freshservice?

Yes, when you add Freshservice actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Freshservice action I need isn't listed?

Call the Freshservice API from any REST API step. On the Enterprise plan, talk to us about adding it.

IT & Development

Freshservice integration

Start workflows and AI agents from Freshservice events, and let agents act in Freshservice within the limits you set.

23 triggers
81 actions
MCP server

Book a demo Start free

Freshservice triggers and actions

Every Freshservice trigger and action you can use in Konnectify workflows and AI agents.

Trigger: New Custom Record Checked on a schedule
Polls for newly created records in the selected Freshservice Custom Object.
Trigger: Updated Custom Record Checked on a schedule
Polls for updated records in the selected Freshservice Custom Object.
Trigger: New Asset Created Checked on a schedule
Polls for newly created assets in Freshservice.
Trigger: Asset Updated Checked on a schedule
Polls for assets that have been updated in Freshservice.
Trigger: New Release Created Checked on a schedule
Polls for newly created releases in Freshservice.
Trigger: Release Updated Checked on a schedule
Polls for releases that have been updated in Freshservice.
Trigger: New Contract Created Checked on a schedule
Polls for newly created contracts in Freshservice.
Trigger: Contract Updated Checked on a schedule
Polls for contracts that have been updated in Freshservice.
Trigger: New Change Created Checked on a schedule
Polls for newly created change requests in Freshservice.
Trigger: Change Updated Checked on a schedule
Polls for change requests that have been updated in Freshservice.
Trigger: New Requester Created Checked on a schedule
Polls for newly created requesters in Freshservice.
Trigger: Requester Updated Checked on a schedule
Polls for recently updated requesters in Freshservice.
Trigger: New Agent Created Checked on a schedule
Polls for newly created agents in Freshservice.
Trigger: Agent Updated Checked on a schedule
Polls for recently updated agents in Freshservice.
Trigger: New Onboarding Request Checked on a schedule
Polls for new onboarding requests created in Freshservice.
Trigger: New Offboarding Request Checked on a schedule
Polls for new offboarding requests created in Freshservice.
Trigger: Updated Onboarding Request Checked on a schedule
Polls for onboarding requests updated in Freshservice.
Trigger: Updated Offboarding Request Checked on a schedule
Polls for offboarding requests updated in Freshservice.
Trigger: New Journey Request Checked on a schedule
Polls for new journey requests created in Freshservice.
Trigger: New Ticket Created Checked on a schedule
Polls for new tickets created in Freshservice.
Trigger: Ticket Updated Checked on a schedule
Polls for tickets that have been updated in Freshservice.
Trigger: New Problem Created Checked on a schedule
Polls for newly created problems in Freshservice.
Trigger: Problem Updated Checked on a schedule
Polls for problems that have been updated in Freshservice.
Action: Create Location
Creates a new location in Freshservice.
Action: Update Location
Updates an existing location in Freshservice.
Action: Find Location
Retrieves location details using its ID or Name.
Action: Delete Location
Deletes a location from Freshservice.
Action: Find Assets By Asset Type
Retrieves all assets that belong to a given Asset Type ID.
Action: Create Asset
Creates a new asset based on a selected asset type.
Action: Update Asset
Updates an existing asset based on the selected asset ID.
Action: Find Asset
Retrieves details of an asset using its unique ID or Name.
Action: Delete Asset
Deletes an asset from Freshservice.
Action: Restore Asset
Restores a previously deleted asset in Freshservice.
Action: Search Asset
Search for assets using fields like name, asset tag, serial number, etc. Supports pagination to fetch all matching assets.
Action: Create Department
Creates a new Department with default and custom fields.
Action: Find Department
Retrieves the details of a single department using either their unique ID or Name address.
Action: Update Department
Updates an existing department's default and custom fields.
Action: Create Bulk Note in Ticket
Adds a bulk note (conversation) to a specified ticket. The note can be marked as private and can notify specific email addresses.
Action: List All Notes In Ticket
Lists all notes (conversations) associated with a specified ticket.
Action: List All Products
Retrieves all products from Freshservice using pagination and returns the complete product list.
Action: Create Product
Creates a new product with details like asset type, manufacturer, status, procurement mode, and depreciation type.
Action: Create Custom Object Record
Creates a new record with custom fields for the selected Custom Object.
Action: Update Custom Object Record
Updates an existing record's custom fields in the selected Custom Object.
Action: Find Custom Object Record
Retrieves a record from a Custom Object using its 'bo_display_id' (Record ID).
Action: Create Time Entry
Creates a new time entry linked to a parent Freshservice item.
Action: Update Time Entry
Updates an existing time entry on a Ticket, Problem, Change, or Release.
Action: Find Time Entry
Retrieves the details of a single time entry from a specific parent item.
Action: Delete Time Entry
Permanently deletes a time entry from a specific parent item.
Action: Create Contract
Creates a new contract with details like vendor, cost, dates, and custom fields.
Action: Find Contract
Retrieves the complete details of a single contract using its unique ID.
Action: Update Contract
Updates a contract with new details such as vendor, cost, dates, or custom fields.
Action: Approve Contract
Marks a contract as approved using its unique ID.
Action: View Service Item
Retrieves the complete details of a single service catalog item using its unique ID.
Action: Create Release Note
Adds a note to a release and can notify specified email addresses.
Action: Update Release Note
Updates the body of an existing note on a release.
Action: Find Release Note
Retrieves the details of a single note on a release.
Action: Delete Release Note
Permanently deletes a note from a release using its ID.
Action: Create Release
Creates a new release record with associated details and custom fields.
Action: Update Release
Updates an existing release record with new details and custom field values.
Action: Find Release
Retrieves the complete details of a single release using its unique ID.
Action: Delete Release
Permanently deletes a release using its unique ID.
Action: Create Task
Creates a new task linked to a parent Freshservice item (Ticket, Problem, Change, or Release).
Action: Update Task
Updates an existing task linked to a Ticket, Problem, Change, or Release.
Action: Find Task
Retrieves the details of a single task belonging to a specific parent item (Ticket, Problem, etc.).
Action: Delete Task
Permanently deletes a task belonging to a specific parent item (Ticket, Problem, etc.).
Action: Create Change
Creates a new change record with associated details and custom fields.
Action: Find Change
Retrieves the complete details of a single change request using its unique ID.
Action: Update Change
Updates an existing change record with new details and custom field values.
Action: Delete Change
Permanently deletes a change request using its unique ID.
Action: Create Problem
Creates a new problem record with associated details and custom fields.
Action: Find Problem
Retrieves the complete details of a single problem using its unique ID.
Action: Update Problem
Updates an existing problem record with new details and custom field values.
Action: Delete Problem
Permanently deletes a problem record using its unique ID.
Action: Create Service Request
Places a request for a specific service catalog item, filling out its associated form.
Action: Create Child Service Request
Places a request for a specific service catalog item, linking it as a child to a parent ticket.
Action: Update Service Request Item
Updates the status and custom fields of a specific requested item linked to a ticket.
Action: Create Employee Onboarding Request
Creates a formal request to onboard a new employee, triggering associated workflows.
Action: View Onboarding Request
Retrieves complete information for a single employee onboarding request by its ID.
Action: Create Employee Offboarding Request
Creates a formal request to offboard a departing employee, triggering associated workflows.
Action: View Offboarding Request
Retrieves complete information for a single employee offboarding request by its ID.
Action: Create Journey
Create a new journey request.
Action: View Journey
View a journey request.
Action: Update Journey Activity
Update a journey request.
Action: Delete Journey
Delete a journey request.
Action: Create Ticket
Creates a new ticket with required and optional fields.
Action: Update Ticket
Updates the properties of a specific ticket.
Action: Filter Tickets
Retrieves tickets matching a Freshservice filter query and returns the latest created 200 records. Supports logical operators, date conditions, custom fields, and optional workspace scope.
Action: Create Child Ticket
Updates the properties of a specific ticket.
Action: Get Requested Items In ticket
Retrieves requested items associated with a given Ticket ID.
Action: Find Ticket
Retrieves the complete details of a single ticket using its unique ID.
Action: Delete Ticket
Permanently deletes a specific ticket from Freshservice.
Action: Create Note in Ticket
Adds a note (conversation) to a specified ticket. The note can be marked as private and can notify specific email addresses.
Action: Update Note in Ticket
Updates the body of a specific note (conversation) within a ticket.
Action: Create Reply to Ticket
Adds a reply (conversation) to a specified ticket. Can include CC/BCC recipients and file attachments.
Action: Create Reply to Ticket With Multi Attchments
Adds a reply (conversation) to a specified ticket. Can include CC/BCC recipients and file attachments.
Action: Delete Note in Ticket
Permanently deletes a note/conversation using its unique ID.
Action: Create Requester
Creates a new requester with default and custom fields.
Action: Find Requester
Retrieves the details of a single requester using either their unique ID or email address.
Action: Find Requester or Agent
Retrieves the details of a single requester using their email address. Optionally includes agents in the requester lookup response.
Action: Update Requester
Updates an existing requester's default and custom fields.
Action: Create Agent
Creates a new agent with specified roles, departments, and custom field information.
Action: Find Agent
Retrieves the details of a single agent using either their unique ID or email address.
Action: Update Agent
Updates an existing agent's details, including roles, departments, and custom fields.
Action: Get Attachment Content
Fetches a specific attachment by its ID and returns its content as a Base64 string.

Showing 12 of 104

Use Freshservice in an AI agent

Add any Freshservice action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Templates that use Freshservice

Employee onboarding
AI agent
Turns a Freshservice onboarding request into an Okta account and a checklist of tasks.
approval before the account is createdUse template Employee onboarding

Connect Freshservice with other apps

See what you can automate between Freshservice and another app, with workflows and AI agents.

Which app do you want to connect with Freshservice?

Freshservice

Pick any of 201 apps to see what it can do with Freshservice.

Popular with Freshservice

Freshservice and AI

Add AI steps to Freshservice workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Freshservice + ChatGPT Freshservice + Claude Freshservice + Gemini
Use Freshservice actions from Claude or ChatGPT
Expose the Freshservice actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Freshservice with 23 triggers and 81 actions, which you can use in workflows, AI workflows and AI agents.

Connect Freshservice and run your first workflow

Start on the Free plan with a 14-day trial of paid features, or book a demo and we'll build it with you.