Can data move both ways between Twilio and Jira?

Workflows run from Twilio to Jira. Jira has no triggers, but a workflow can update Jira on a schedule.

Do workflows start instantly or on a schedule?

Twilio's triggers are a mix: 2 instant, 14 checked on a schedule.

Can an AI agent act in Jira when something happens in Twilio, with my approval?

Yes. Add Jira actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the Jira API from any REST API step. On the Enterprise plan, talk to us about adding it.

Twilio + Jira integration

Connect Twilio and Jira

Run Twilio and Jira together as workflows, AI workflows or AI agents, with approvals where you need them.

Start free Book a demo

Or build your own Twilio + Jira workflow

Does Konnectify connect Twilio and Jira?

Yes.Konnectify connects Twilio and Jira. Teams use it to turn customer texts into Jira service requests and to log voicemail transcriptions as issues. Workflows start from Twilio messages and calls.

Turn customer texts into service requests
Log voicemails as issues
Add WhatsApp replies to the right issue
Build your own Twilio + Jira workflow

What teams do with Twilio and Jira

WorkflowNo approval
Turn customer texts into service requests
1. Twilio New SMS Message
2. Jira Create Service Request
Use this template
AI workflowNo approval
Log voicemails as issues
1. Twilio New Transcription
2. AI stepsummarise and set priority
3. Jira Create Issue
Start free
WorkflowNo approval
Add WhatsApp replies to the right issue
1. Twilio New WhatsApp Messagefilter: contains an issue key
2. Jira Find Issue
3. Jira Add Comment to Issue
Start free

What Twilio and Jira can do for each other

Twilio → Jira

16 Twilio triggers can start actions in Jira.

Twilio triggers, for example

New Added Queue
Updated Queue
Call Stream (Ai Agent)

Jira actions, for example

Find Project
Find Component
Find User

Jira → Twilio

Jira has no triggers, so workflows run from Twilio to Jira. You can still start a Jira workflow on a schedule.

Build your own Twilio + Jira workflow

Pick a trigger in Twilio and an action in Jira. Konnectify opens with both already set.

When this happens inTwilio

Checked on a schedule

Do this inJira

Or start from:

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Twilio (16 triggers, 67 actions) and Jira (0 triggers, 10 actions) in workflows, AI workflows and AI agents.