Can data move both ways between Adobe Ecommerce and Intercom?

Yes: Adobe Ecommerce events can act in Intercom, and Intercom events can act in Adobe Ecommerce.

Do workflows start instantly or on a schedule?

Adobe Ecommerce's triggers are checked on a schedule.

Can an AI agent act in Intercom when something happens in Adobe Ecommerce, with my approval?

Yes. Add Intercom actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the Intercom API from any REST API step. On the Enterprise plan, talk to us about adding it.

Adobe Ecommerce + Intercom integration

Connect Adobe Ecommerce and Intercom

Run Adobe Ecommerce and Intercom together as workflows, AI workflows or AI agents, with approvals where you need them.

Start free Book a demo

Or build your own Adobe Ecommerce + Intercom workflow

Does Konnectify connect Adobe Ecommerce and Intercom?

Yes.Konnectify connects Adobe Ecommerce and Intercom. Teams use it to answer order-status questions in Intercom with live order data and to keep Intercom contacts and events in sync with store customers and orders. Change requests can put an order on hold before it ships.

Answer "where is my order"
Hold orders when customers ask for changes
Sync new customers
Build your own Adobe Ecommerce + Intercom workflow

What teams do with Adobe Ecommerce and Intercom

AI agentSupport agent approves the reply
Answer "where is my order"
1. Intercom New Conversation
2. AI stepextract order number
3. Adobe Ecommerce Get Order
4. Intercom Reply to Conversation
Start free
AI workflowAgent approval before hold
Hold orders when customers ask for changes
1. Intercom New Conversation
2. AI stepdetect cancel or address-change request
3. Adobe Ecommerce Hold Order
Start free
WorkflowNo approval
Sync new customers
1. Adobe Ecommerce New Customer
2. Intercom Find Contact
3. Intercom Create Contactif not found
Start free
WorkflowNo approval
Trigger messaging on orders
1. Adobe Ecommerce New Order
2. Intercom Create Eventorder placed, with order value
Use this template

What Adobe Ecommerce and Intercom can do for each other

Adobe Ecommerce → Intercom

11 Adobe Ecommerce triggers can start actions in Intercom.

Adobe Ecommerce triggers, for example

New Cart
Updated Cart
New Coupon

Intercom actions, for example

Create or Update Company
Update Company
Find Company

Intercom → Adobe Ecommerce

7 Intercom triggers can start actions in Adobe Ecommerce.

Intercom triggers, for example

New Or Updated Company
New Added Contact
Contact Updated

Adobe Ecommerce actions, for example

Create Cart Price Rule
Create Coupon
Update Coupon

Build your own Adobe Ecommerce + Intercom workflow

Pick a trigger in Adobe Ecommerce and an action in Intercom. Konnectify opens with both already set.

When this happens inAdobe Ecommerce

Checked on a schedule

Do this inIntercom

Or start from:

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Adobe Ecommerce (11 triggers, 42 actions) and Intercom (7 triggers, 27 actions) in workflows, AI workflows and AI agents.