What can I automate with Intercom?

Start a workflow or agent when New Or Updated Company, New Added Contact or Contact Updated happens in Intercom, then Create or Update Company, Update Company or Find Company, alongside 200+ other apps.

Can an AI agent update Intercom?

Yes, when you add Intercom actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Intercom action I need isn't listed?

Call the Intercom API from any REST API step. On the Enterprise plan, talk to us about adding it.

Customer Support & Success

Intercom integration

Start workflows and AI agents from Intercom events, and let agents act in Intercom within the limits you set.

7 triggers
27 actions
MCP server

Book a demo Start free

Intercom triggers and actions

Every Intercom trigger and action you can use in Konnectify workflows and AI agents.

Trigger: New Or Updated Company
Triggers when a new company is added in Intercom.
Trigger: New Added Contact
Triggers when a new contact is added in Intercom.
Trigger: Contact Updated
Triggers when a contact is updated in Intercom.
Trigger: New Ticket
Triggers when a new ticket is created in Intercom.
Trigger: Ticket Updated
Triggers when a ticket is updated in Intercom.
Trigger: New Conversation
Triggers when a new conversation is created in Intercom.
Trigger: Conversation Updated
Triggers when a conversation is updated in Intercom.
Action: Create or Update Company
Creates a new company or updates an existing company in Intercom.
Action: Update Company
Updates an existing company in Intercom.
Action: Find Company
Finds a company by its unique ID using Intercom API.
Action: List Company Contacts
Fetches contacts for an Intercom company and automatically paginates through all available pages in execute.
Action: Delete Company
Deletes a company from Intercom using its unique company ID.
Action: Add Contact to Company
Adds a contact to a specified company by linking their contact ID with the company ID.
Action: Add Note To Contact
Creates an admin note on a contact in Intercom.
Action: Create Tag
Creates a new tag that can be applied to contacts and companies.
Action: Assign Tags
Applies selected tags to a contact and conversation and ticket in Intercom.
Action: Remove Tags
Removes selected tags from the specified module in Intercom.
Action: Delete Tag
Deletes a tag entirely from your Intercom workspace.
Action: Create Contact
Creates a new contact in Intercom.
Action: Update Contact
Updates an existing contact in Intercom.
Action: Find Contact
Finds a contact using the correct Intercom API for the selected method.
Action: Create Ticket
Creates a new ticket in Intercom linked to a contact.
Action: Update Ticket
Updates an existing ticket in Intercom.
Action: Find Ticket
Retrieves details of a specific ticket.
Action: Delete Ticket
Deletes (archives) a ticket in Intercom. Note: Intercom may only support archiving depending on API version.
Action: Create Conversation
Creates a new conversation in Intercom.
Action: Update Conversation
Updates conversation state, read status, etc.
Action: Find Conversation
Fetches an Intercom conversation using its conversation ID.
Action: Search Conversation
Searches conversations using Intercom conversation search filters with optional nested filters.
Action: Get Contact Conversation
Fetches conversations by searching the contact_ids conversation field.
Action: Delete Conversation
Deletes a conversation in Intercom.
Action: Convert Conversation to Ticket
Converts an existing conversation into a ticket of a specified type.
Action: Reply to Conversation
Replies to a conversation on behalf of a user or admin with optional attachments.
Action: Create Event
Creates a custom event for a user or contact in Intercom.

Showing 12 of 34

Use Intercom in an AI agent

Add any Intercom action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Connect Intercom with other apps

See what you can automate between Intercom and another app, with workflows and AI agents.

Which app do you want to connect with Intercom?

Intercom

Pick any of 201 apps to see what it can do with Intercom.

Popular with Intercom

Intercom and AI

Add AI steps to Intercom workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Intercom + ChatGPT Intercom + Claude Intercom + Gemini
Use Intercom actions from Claude or ChatGPT
Expose the Intercom actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Intercom with 7 triggers and 27 actions, which you can use in workflows, AI workflows and AI agents.

Connect Intercom and run your first workflow

Start on the Free plan with a 14-day trial of paid features, or book a demo and we'll build it with you.