Can data move both ways between Attention and Zendesk?

Yes: Attention events can act in Zendesk, and Zendesk events can act in Attention.

Do workflows start instantly or on a schedule?

Attention's triggers are checked on a schedule.

Can an AI agent act in Zendesk when something happens in Attention, with my approval?

Yes. Add Zendesk actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the Zendesk API from any REST API step. On the Enterprise plan, talk to us about adding it.

Attention + Zendesk integration

Connect Attention and Zendesk

Run Attention and Zendesk together as workflows, AI workflows or AI agents, with approvals where you need them.

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Or build your own Attention + Zendesk workflow

Does Konnectify connect Attention and Zendesk?

Yes.Konnectify connects Attention and Zendesk. Teams use it to open tickets for issues raised on recorded calls and to add a summary of the last call to new tickets. It works in both directions.

Open tickets for issues raised on calls
Give agents the last call's context
Label calls with escalated customers
Build your own Attention + Zendesk workflow

What teams do with Attention and Zendesk

AI workflowNo approval
Open tickets for issues raised on calls
1. Attention New Conversation
2. AI stepfind support issues the customer raised
3. Zendesk Create Ticketfilter: issue found
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AI workflowNo approval
Give agents the last call's context
1. Zendesk New Ticket Created
2. Attention Search Conversation By Participant Email
3. AI stepsummarise the last call
4. Zendesk Add Comment to Ticketinternal note
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WorkflowNo approval
Label calls with escalated customers
1. Zendesk Ticket Updatedfilter: tag escalated
2. Attention Search Conversation By Participant Email
3. Attention Change Conversation Labels
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What Attention and Zendesk can do for each other

Attention → Zendesk

3 Attention triggers can start actions in Zendesk.

Attention triggers, for example

New Conversation
New Scorecard
New Calendar Event

Zendesk actions, for example

Upload Attachment
Create Ticket
Update Ticket

Zendesk → Attention

9 Zendesk triggers can start actions in Attention.

Zendesk triggers, for example

New Ticket Created
Ticket Updated
New Organization Created

Attention actions, for example

List Conversations
Get Conversation
Update Conversation

Build your own Attention + Zendesk workflow

Pick a trigger in Attention and an action in Zendesk. Konnectify opens with both already set.

When this happens inAttention

Checked on a schedule

Do this inZendesk

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Attention (3 triggers, 37 actions) and Zendesk (9 triggers, 30 actions) in workflows, AI workflows and AI agents.