What can I automate with Attention?

Start a workflow or agent when New Conversation, New Scorecard or New Calendar Event happens in Attention, then List Conversations, Get Conversation or Update Conversation, alongside 200+ other apps.

Can an AI agent update Attention?

Yes, when you add Attention actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Attention action I need isn't listed?

Call the Attention API from any REST API step. On the Enterprise plan, talk to us about adding it.

Sales & CRM

Attention integration

Start workflows and AI agents from Attention events, and let agents act in Attention within the limits you set.

3 triggers
37 actions
MCP server

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Attention triggers and actions

Every Attention trigger and action you can use in Konnectify workflows and AI agents.

Trigger: New Conversation Checked on a schedule
Polls the optimized conversation list endpoint and uses attributes.createdAt.
Trigger: New Scorecard Checked on a schedule
Polls scorecards and uses createdAt when returned by the API.
Trigger: New Calendar Event Checked on a schedule
Polls a user's calendar events and uses startTime because no createdAt is documented.
Action: List Conversations
Retrieve a paginated list of recorded conversations with supported filters.
Action: Get Conversation
Retrieve a single conversation by internal ID.
Action: Update Conversation
Modify a conversation's title and/or labels in a combined call.
Action: Archive Conversation
Archive a conversation by ID.
Action: Change Conversation Privacy
Change conversation privacy using the documented privacy query parameter.
Action: Change Conversation Title
Update a conversation title and trigger search re-indexing.
Action: Change Conversation Labels
Replace all labels on a conversation and optionally skip CRM intelligence refresh.
Action: Change Conversation Opportunity
Manage the opportunity associated with a conversation.
Action: Update Linked CRM Records
Replace the set of CRM records linked to a conversation.
Action: Get Conversation by External ID
Look up a conversation by the source-system external ID.
Action: Generate Conversation Media Download URL
Generate a short-lived URL to download conversation media.
Action: Get Signed Upload Conversation URL
Generate a signed upload URL, key, and download URL for a conversation media file.
Action: Create Scorecard Result
Submit a completed scorecard evaluation for a conversation or chat.
Action: Get Scorecards Summary
Retrieve scorecard metrics for users and teams over a date range.
Action: List Scorecards
Retrieve scorecard templates visible to the caller.
Action: Create Scorecard
Create a scorecard template in the caller's organization.
Action: Get Scorecard
Retrieve a single scorecard scoped to the caller's organization.
Action: Update Scorecard
Update fields on an existing scorecard.
Action: List Scorecard Items
Retrieve all scoring items for a scorecard.
Action: Create Scorecard Item
Create a numeric scorecard item.
Action: Get Scorecard Item
Retrieve a single scorecard item by parent scorecard and item ID.
Action: Update Scorecard Item
Update a scorecard item. Reordering siblings is the caller's responsibility.
Action: Delete Scorecard Item
Delete an item and automatically reorder siblings.
Action: List Calendar Events
Retrieve a user's calendar events with linked conversations and bot-join status.
Action: List KB Sources
Return all knowledge base sources for the organization.
Action: Create KB Source
Create a manual knowledge base source and trigger indexing.
Action: Get KB Source
Retrieve a single KB source including content.
Action: Update KB Source
Update a KB source. Changing content triggers re-indexing.
Action: Delete KB Source
Delete a KB source, indexed chunks, and associated S3 objects.
Action: Request KB Source Upload URL
Request a presigned URL for uploading PDF, Markdown, HTML, or plain text up to 100 MB.
Action: Confirm KB Source Upload
Confirm a file uploaded through the presigned upload URL.
Action: Search Conversation By External ID
Use Attention's dedicated external-ID lookup endpoint.
Action: Search Conversation By Title
Search optimized conversations with filter[title].
Action: Search Conversation By Owner Email
Search optimized conversations with filter[owner.email].
Action: Search Conversation By Participant Email
Search optimized conversations with filter[participants.email].
Action: Search Conversation By External Opportunity ID
Search optimized conversations with filter[external_opportunity.id].
Action: Search Conversation By Team ID
Search optimized conversations with filter[team.id].

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Use Attention in an AI agent

Add any Attention action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Connect Attention with other apps

See what you can automate between Attention and another app, with workflows and AI agents.

Which app do you want to connect with Attention?

Attention

Pick any of 201 apps to see what it can do with Attention.

Popular with Attention

Attention and AI

Add AI steps to Attention workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Attention + ChatGPT Attention + Claude Attention + Gemini
Use Attention actions from Claude or ChatGPT
Expose the Attention actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Attention with 3 triggers and 37 actions, which you can use in workflows, AI workflows and AI agents.

Connect Attention and run your first workflow

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