Can data move both ways between Pipedrive and Zendesk?

Yes: Pipedrive events can act in Zendesk, and Zendesk events can act in Pipedrive.

Can an AI agent act in Zendesk when something happens in Pipedrive, with my approval?

Yes. Add Zendesk actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the Zendesk API from any REST API step. On the Enterprise plan, talk to us about adding it.

Pipedrive + Zendesk integration

Connect Pipedrive and Zendesk

Run Pipedrive and Zendesk together as workflows, AI workflows or AI agents, with approvals where you need them.

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Or build your own Pipedrive + Zendesk workflow

Does Konnectify connect Pipedrive and Zendesk?

Yes.Konnectify connects Pipedrive and Zendesk. Teams use it to create Zendesk organizations when deals are won and to tell account owners in Pipedrive when their customers open tickets. It works in both directions.

Give support the customer record when a deal is won
Tell the account owner about new tickets
Turn expansion requests into leads
Build your own Pipedrive + Zendesk workflow

What teams do with Pipedrive and Zendesk

WorkflowNo approval
Give support the customer record when a deal is won
1. Pipedrive Won Deal
2. Pipedrive Get Organization
3. Zendesk Create Organization
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WorkflowNo approval
Tell the account owner about new tickets
1. Zendesk New Ticket Created
2. Zendesk Find User
3. Pipedrive Search Person by Email
4. Pipedrive Create Activity
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WorkflowNo approval
Turn expansion requests into leads
1. Zendesk Ticket Updatedtag "upsell"
2. Pipedrive Create Lead
Use this template
AI workflowNo approval
Flag at-risk deals from support conversations
1. Zendesk New Ticket Created
2. AI stepassess urgency and churn risk
3. Pipedrive Search Person by Email
4. Pipedrive Add Note
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What Pipedrive and Zendesk can do for each other

Pipedrive → Zendesk

25 Pipedrive triggers can start actions in Zendesk.

Pipedrive triggers, for example

New Deal
Updated Deal
Won Deal

Zendesk actions, for example

Upload Attachment
Create Ticket
Update Ticket

Zendesk → Pipedrive

9 Zendesk triggers can start actions in Pipedrive.

Zendesk triggers, for example

New Ticket Created
Ticket Updated
New Organization Created

Pipedrive actions, for example

Create Deal
Update Deal
Delete Deal

Build your own Pipedrive + Zendesk workflow

Pick a trigger in Pipedrive and an action in Zendesk. Konnectify opens with both already set.

When this happens inPipedrive

Do this inZendesk

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Pipedrive (25 triggers, 43 actions) and Zendesk (9 triggers, 30 actions) in workflows, AI workflows and AI agents.