Can data move both ways between Cliniko and WhatsApp Business Cloud?

Yes: Cliniko events can act in WhatsApp Business Cloud, and WhatsApp Business Cloud events can act in Cliniko.

Can an AI agent act in WhatsApp Business Cloud when something happens in Cliniko, with my approval?

Yes. Add WhatsApp Business Cloud actions to an agent's tools and require approval before the steps you choose. Every action is recorded in the Event Logs.

What if the step I need isn't listed?

Call the WhatsApp Business Cloud API from any REST API step. On the Enterprise plan, talk to us about adding it.

Cliniko + WhatsApp Business Cloud integration

Connect Cliniko and WhatsApp Business Cloud

Confirm Cliniko appointments on WhatsApp, offer freed-up slots after a cancellation and log patient replies in Cliniko.

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Or build your own Cliniko + WhatsApp Business Cloud workflow

Does Konnectify connect Cliniko and WhatsApp Business Cloud?

Yes.Konnectify connects Cliniko and WhatsApp. Teams use it to confirm new appointments and to offer a new slot after a cancellation. Workflows start when Individual Appointment Created happens in Cliniko and act in WhatsApp with steps like Send a Template.

Confirm new appointments
Offer a new slot after a cancellation
Log patient messages
Build your own Cliniko + WhatsApp Business Cloud workflow

What teams do with Cliniko and WhatsApp Business Cloud

WorkflowNo approval
Confirm new appointments
1. Cliniko Individual Appointment Created
2. Cliniko Find Patient
3. WhatsApp Business Cloud Send a Template
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WorkflowNo approval
Offer a new slot after a cancellation
1. Cliniko Individual Appointment Cancelled
2. Cliniko Get Next Available Time
3. WhatsApp Business Cloud Send a Template
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WorkflowNo approval
Log patient messages
1. WhatsApp Business Cloud New Message
2. Cliniko Find Patient
3. Cliniko Create Communication
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What Cliniko and WhatsApp Business Cloud can do for each other

Cliniko → WhatsApp Business Cloud

67 Cliniko triggers can start actions in WhatsApp Business Cloud.

Cliniko triggers, for example

New Attendee
Updated Attendee
New Appointment Type

WhatsApp Business Cloud actions, for example

Send a template
Send a message

WhatsApp Business Cloud → Cliniko

1 WhatsApp Business Cloud trigger can start actions in Cliniko.

WhatsApp Business Cloud triggers, for example

New message

Cliniko actions, for example

Create Concession Price
Update Concession Price
Find Concession Price

Build your own Cliniko + WhatsApp Business Cloud workflow

Pick a trigger in Cliniko and an action in WhatsApp Business Cloud. Konnectify opens with both already set.

When this happens inCliniko

Do this inWhatsApp Business Cloud

Start free with this workflow

Konnectify opens with this trigger and action already set. Add steps, AI or approvals there.

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects Cliniko (67 triggers, 172 actions) and WhatsApp Business Cloud (1 trigger, 2 actions) in workflows, AI workflows and AI agents.