Customer Support & Success
Vitally integration
Start workflows and AI agents from Vitally events, and let agents act in Vitally within the limits you set.
Vitally triggers and actions
Every Vitally trigger and action you can use in Konnectify workflows and AI agents.
- Trigger: Organization Created
This trigger fires whenever a new Organization is created.
- Trigger: Organization Updated
This trigger fires whenever an existing Organization is modified.
- Trigger: Account Created
This trigger fires whenever a new Account is created.
- Trigger: Account Updated
This trigger fires whenever an existing Account is modified.
- Trigger: User Created
This trigger fires whenever a new User is created.
- Trigger: User Updated
This trigger fires whenever an existing User is modified.
- Trigger: User Deactivated
This trigger fires whenever an existing User is marked as deactivated.
- Trigger: Note Created
This trigger fires whenever a new Note is created.
- Trigger: Note Updated
This trigger fires whenever an existing Note is modified.
- Trigger: Note Archived
This trigger fires whenever an existing Note is marked as archived.
- Trigger: Project Created
This trigger fires whenever a new Project is created.
- Trigger: Project Updated
This trigger fires whenever an existing Project is modified.
- Trigger: NPS Response Created
This trigger fires whenever a new NPS Response is created.
- Trigger: NPS Response Updated
This trigger fires whenever an existing NPS Response is modified.
- Trigger: Task Created
This trigger fires whenever a new Task is created.
- Trigger: Task Updated
This trigger fires whenever an existing Task is modified.
- Trigger: Task Completed
This trigger fires whenever an existing Task is marked as completed.
- Trigger: Task Archived
This trigger fires whenever an existing Task is marked as archived.
- Action: Create Organization
Creates an Organization with standard fields and dynamic custom traits.
- Action: Update Organization
Updates an Organization's standard fields and traits using its ID.
- Action: Get Organization
Fetches a specific Organization from Vitally using its ID or externalId.
- Action: List Organizations
Fetches a paginated list of Organizations from Vitally based on specific query parameters.
- Action: Delete Organization
Permanently destroys the Organization record in Vitally, including all exclusively associated data.
- Action: Create Account
Creates an Account with standard fields and dynamic custom traits.
- Action: Update Account
Updates an Account's standard fields, organization link, and traits using its ID.
- Action: Get Account
Fetches a specific Account from Vitally using its ID or externalId.
- Action: List Accounts
Fetches a paginated list of Accounts from Vitally based on specific query parameters.
- Action: List Accounts For An Organization
Fetches a paginated list of Accounts associated with a given Organization in Vitally.
- Action: Get Account Health Score Breakdown
Fetches the current Health Score breakdown for a specific Account in Vitally.
- Action: Delete Account
Permanently destroys the Account record in Vitally, including all exclusively associated data.
- Action: Create User
Creates a User with standard fields, associations, and dynamic custom traits.
- Action: Update User
Updates a User's standard fields, associations, and traits using its ID.
- Action: Get User
Fetches a specific User from Vitally using its ID or externalId.
- Action: Search Users
Searches for a User in Vitally using exactly one of the supported query parameters.
- Action: Delete User
Deletes a User immediately or schedules them for deletion in Vitally.
- Action: Search Admins
Searches for an Admin in Vitally using their email address.
- Action: Create Project from Template
Creates a new Project assigned to an Account using an existing Project Template.
- Action: Update Project
Updates an existing Project's standard fields and traits using its ID.
- Action: Get Project
Fetches a specific Project from Vitally using its ID.
- Action: Create NPS Response
Creates a new NPS Response associated with a specific User.
- Action: Update NPS Response
Updates an existing NPS Response using its ID.
- Action: Get NPS Response
Fetches a specific NPS Response from Vitally using its ID.
- Action: List NPS Responses For An Organization
Fetches a paginated list of NPS Responses associated with a given Organization in Vitally.
- Action: Delete NPS Response
Permanently destroys the NPS Response record in Vitally.
- Action: Create Task
Creates a Task with standard fields, associations, and dynamic custom traits.
- Action: Update Task
Updates a Task's standard fields and traits using its ID.
- Action: Get Task
Fetches a specific Task from Vitally using its ID or externalId.
- Action: Delete Task
Permanently destroys the Task record in Vitally.
- Action: Create Note
Creates a Note with standard fields, associations, and dynamic custom traits.
- Action: Update Note
Updates a Note's standard fields and traits using its ID.
- Action: Get Note
Fetches a specific Note from Vitally using its ID or externalId.
- Action: Delete Note
Permanently destroys the Note record in Vitally.
- Action: Create Message
Creates a new Message. Supports adding recipients individually or via stringified JSON arrays.
- Action: Get Message
Fetches a specific Message from Vitally using its ID or externalId.
- Action: Delete Message
Permanently destroys the Message record in Vitally.
- Action: Create Conversation
Creates a new Conversation containing an initial message. Supports stringified nested arrays for complex recipient/message data.
- Action: Update Conversation
Updates an existing Conversation's standard properties and custom traits.
- Action: Get Conversation
Fetches a specific Conversation from Vitally using its ID or externalId.
- Action: Delete Conversation
Permanently destroys the Conversation record in Vitally.
- Action: Create Custom Object
Creates the schema definition for a new Custom Object and attaches associated Custom Fields.
- Action: Update Custom Object
Updates the schema definition (name, label, writeMode, customFields) of an existing Custom Object.
- Action: Get Custom Object
Fetches a specific Custom Object definition from Vitally using its ID.
- Action: Delete Custom Object
Permanently destroys the Custom Object schema definition in Vitally.
- Action: Create Custom Object Instance
Creates a new Instance for a specific Custom Object, including standard relationships and dynamic traits.
- Action: Update Custom Object Instance
Updates an existing Custom Object Instance using its ID or externalId.
- Action: Search Custom Object Instances
Searches for Instances using externalId, createdAt bounds, or limits.
- Action: Delete Custom Object Instance
Permanently destroys a specific Custom Object Instance record in Vitally.
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Use Vitally in an AI agent
Add any Vitally action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.
Connect Vitally with other apps
See what you can automate between Vitally and another app, with workflows and AI agents.
Which app do you want to connect with Vitally?
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Vitally and AI
Add AI steps to Vitally workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Vitally + ChatGPT Vitally + Claude Vitally + Gemini
Use Vitally actions from Claude or ChatGPT
Expose the Vitally actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
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