What can I automate with ServiceNow?

Start a workflow or agent when New Record or Updated Record happens in ServiceNow, then Create Record, Update Record or Find Record, alongside 200+ other apps.

Can an AI agent update ServiceNow?

Yes, when you add ServiceNow actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the ServiceNow action I need isn't listed?

Call the ServiceNow API from any REST API step. On the Enterprise plan, talk to us about adding it.

IT & Development

ServiceNow integration

Start workflows and AI agents from ServiceNow events, and let agents act in ServiceNow within the limits you set.

2 triggers
7 actions
MCP server

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ServiceNow triggers and actions

Every ServiceNow trigger and action you can use in Konnectify workflows and AI agents.

Trigger: New Record
Monitor when new records are created in ServiceNow tables
Trigger: Updated Record
Monitor when records are updated in ServiceNow tables
Action: Create Record
Create a new record in the specified ServiceNow table
Action: Update Record
Update an existing record in the specified ServiceNow table
Action: Find Record
Retrieve a specific record from ServiceNow using its sys_id
Action: Search Record By Key Value
Search ServiceNow records in the selected table by choosing a field key and entering its value.
Action: Upload Attachment
Upload a file attachment to a ServiceNow table record from base64 content or a URL.
Action: Get Attachment
Retrieve a ServiceNow attachment by table, table sys_id, and attachment sys_id.
Action: Delete Record
Delete a specific record from ServiceNow using its sys_id

Use ServiceNow in an AI agent

Add any ServiceNow action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Connect ServiceNow with other apps

See what you can automate between ServiceNow and another app, with workflows and AI agents.

Which app do you want to connect with ServiceNow?

ServiceNow

Pick any of 201 apps to see what it can do with ServiceNow.

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ServiceNow and AI

Add AI steps to ServiceNow workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.ServiceNow + ChatGPT ServiceNow + Claude ServiceNow + Gemini
Use ServiceNow actions from Claude or ChatGPT
Expose the ServiceNow actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to ServiceNow with 2 triggers and 7 actions, which you can use in workflows, AI workflows and AI agents.

Connect ServiceNow and run your first workflow

Start on the Free plan with a 14-day trial of paid features, or book a demo and we'll build it with you.