Can an AI agent update Pylon?

Yes, when you add Pylon actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Pylon action I need isn't listed?

Call the Pylon API from any REST API step. On the Enterprise plan, talk to us about adding it.

Customer Support & Success

Pylon integration

Let workflows and AI agents act in Pylon, within the limits you set.

0 triggers
64 actions
MCP server

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Pylon triggers and actions

Every Pylon trigger and action you can use in Konnectify workflows and AI agents.

64 actions

Action: Create Account
Creates a new account in Pylon with domains, owner assignment, tags, channels, external IDs, and custom fields.
Action: Update Account
Updates an existing account in Pylon by ID or external ID. Only provided fields will be modified.
Action: Get Account
Returns a single account from Pylon by account ID or external ID.
Action: Delete Account
Permanently deletes an account from Pylon using account ID or external ID.
Action: Search Accounts
Search for accounts in Pylon using filters such as id, name, domains, tags, owner_id, or external_ids.
Action: Create Contact
Creates a new contact in Pylon with account assignment, phone numbers, portal role, external IDs, and custom fields.
Action: Update Contact
Updates an existing contact in Pylon by ID. Only provided fields will be modified.
Action: Get Contact
Returns a single contact from Pylon by contact ID.
Action: Delete Contact
Permanently deletes a contact from Pylon using contact ID.
Action: Search Contacts
Search for contacts using filters such as id, email, account_id or custom field slug.
Action: Create Issue
Creates a new issue in Pylon. Requires either account_id or requester information.
Action: Update Issue
Updates an existing issue in Pylon by ID. Only provided fields will be modified.
Action: Get Issue
Returns a single issue from Pylon by issue ID or issue number.
Action: Delete Issue
Permanently deletes an issue from Pylon using the issue ID.
Action: Search Issues
Search issues in Pylon using supported filters such as state, account_id, requester_id, tags, title, created_at and more.
Action: Get User
Returns a single user by ID.
Action: update_user
Updates an existing user. Only provided fields will be modified.
Action: Search Users
Search users in Pylon using email filter conditions.
Action: Create Account Activity
Creates a custom activity for an account using the activity slug.
Action: Upload Account File
Uploads a file to a Pylon account using either a file URL or base64 file content.
Action: Create Account Highlight
Creates a highlight on a Pylon account to display important account information.
Action: Update Account Highlight
Updates the content or expiration of an existing account highlight.
Action: Delete Account Highlight
Deletes a highlight from a Pylon account permanently.
Action: Create Attachment
Uploads a file attachment to Pylon. The returned URL can be used when creating issues or messages.
Action: Search Feature Requests
Search feature requests using semantic search, account filters, and status filters.
Action: Get Feature Request
Returns a single feature request. Optionally includes evidence items.
Action: Delete Feature Request
Permanently deletes a feature request and its associated evidence.
Action: Get Knowledge Base
Returns a single knowledge base by its ID.
Action: Create Collection
Creates a new collection inside a knowledge base.
Action: Create Article
Creates a new article inside a knowledge base.
Action: Get Knowledge Base Article
Fetch a single article from a knowledge base using its ID.
Action: Update Knowledge Base Article
Updates the title, body, translation, or visibility settings of a knowledge base article.
Action: Delete Knowledge Base Article
Deletes a knowledge base article permanently using its ID.
Action: Create KB Route Redirect
Creates a redirect rule inside a knowledge base to route old URLs to an article or collection.
Action: Get Macro
Returns a single macro by its ID.
Action: Create Macro
Creates a new macro within a macro group.
Action: Update Macro
Updates a macro by ID.
Action: Get Issue Messages
Retrieves all messages associated with a Pylon issue, including customer replies and internal notes.
Action: Get Issue Threads
Retrieves all internal threads associated with a Pylon issue.
Action: Create Issue Thread
Creates a new internal discussion thread on a Pylon issue for internal collaboration.
Action: Reply to Issue
Sends a customer-facing reply on a Pylon issue. The message becomes part of the issue conversation visible to the requester.
Action: Create Issue Note
Posts an internal note on a Pylon issue thread. Internal notes are visible only to internal users.
Action: Redact Issue Message
Permanently redacts the content of a message in a Pylon issue conversation. This action cannot be undone.
Action: Delete Issue Message
Permanently deletes a message from a Pylon issue conversation and any connected external system.
Action: Get Survey
Returns a single survey by its ID.
Action: Get Survey Responses
Returns survey responses for a given survey with optional filters.
Action: Search Surveys
Search surveys using filters such as updated_at.
Action: Get Tag
Retrieves a single tag from Pylon using its unique tag ID.
Action: Create Tag
Creates a new tag in Pylon with a value, object type, and optional color.
Action: Update Tag
Updates the value or color of an existing Pylon tag.
Action: Delete Tag
Permanently deletes a tag from Pylon.
Action: Get Task
Retrieves a single task from Pylon using its task ID.
Action: Create Task
Creates a new task in Pylon with optional metadata like assignee, project, milestone, and due date.
Action: Update Task
Updates an existing task in Pylon. Only provided fields will be modified.
Action: Delete Task
Permanently deletes a task from Pylon.
Action: Create Project
Creates a new project associated with an account.
Action: Update Project
Updates an existing project in Pylon.
Action: Delete Project
Permanently deletes a project from Pylon.
Action: Create Milestone
Creates a new milestone within a project.
Action: Update Milestone
Updates an existing milestone.
Action: Delete Milestone
Permanently deletes a milestone.
Action: Get Team
Returns a single team by its ID.
Action: Create Team
Creates a new team with a name and optional members.
Action: Update Team
Updates a team name or membership.

Showing 12 of 64

Use Pylon in an AI agent

Add any Pylon action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Connect Pylon with other apps

See what you can automate between Pylon and another app, with workflows and AI agents.

Which app do you want to connect with Pylon?

Pylon

Pick any of 201 apps to see what it can do with Pylon.

Pylon and AI

Add AI steps to Pylon workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Pylon + ChatGPT Pylon + Claude Pylon + Gemini
Use Pylon actions from Claude or ChatGPT
Expose the Pylon actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Pylon with 0 triggers and 64 actions, which you can use in workflows, AI workflows and AI agents.

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