IT & Development
PagerDuty integration
Start workflows and AI agents from PagerDuty events, and let agents act in PagerDuty within the limits you set.
PagerDuty triggers and actions
Every PagerDuty trigger and action you can use in Konnectify workflows and AI agents.
- Trigger: Incident Acknowledged
Fires whenever an incident is acknowledged by a user in PagerDuty.
- Trigger: Incident Resolved
Fires whenever an active incident is resolved in PagerDuty.
- Trigger: Incident Delegated
Fires whenever an incident is delegated to another user in PagerDuty.
- Trigger: Incident Escalated
Fires whenever an incident is escalated in PagerDuty.
- Trigger: Incident Reassigned
Fires whenever an incident is reassigned in PagerDuty.
- Trigger: Incident Reopened
Fires whenever a previously resolved incident is reopened in PagerDuty.
- Trigger: Incident Priority Updated
Fires whenever an incident's priority level is changed in PagerDuty.
- Trigger: Incident Type Changed
Fires whenever an incident's type is changed in PagerDuty.
- Trigger: Incident Service Updated
Fires whenever an incident is moved to a different service in PagerDuty.
- Trigger: Incident Unacknowledged
Fires whenever an incident's status changes back to unacknowledged in PagerDuty.
- Trigger: Incident Triggered
Fires whenever a new incident is triggered in PagerDuty.
- Trigger: Incident Conference Bridge Updated
Fires whenever conference bridge details are added or updated on an incident in PagerDuty.
- Trigger: Service Created
Fires whenever a new service is created in PagerDuty.
- Trigger: Service Updated
Fires whenever an existing service is updated in PagerDuty.
- Trigger: Service Deleted
Fires whenever a service is deleted from PagerDuty.
- Trigger: Incident Task Completed
Fires whenever a task associated with an incident is marked as completed in PagerDuty.
- Trigger: Incident Task Created
Fires whenever a new task is created and associated with an incident in PagerDuty.
- Trigger: Incident Task Updated
Fires whenever details of a task associated with an incident are updated in PagerDuty.
- Trigger: Incident Responder Added
Fires whenever a responder is added to an incident in PagerDuty.
- Trigger: Incident Responder Replied
Fires whenever a responder replies to an incident request in PagerDuty.
- Trigger: Incident Action Invocation Created
Fires whenever an automation action invocation is created for an incident in PagerDuty.
- Trigger: Incident Action Invocation Terminated
Fires whenever an automation action invocation for an incident is terminated in PagerDuty.
- Trigger: Incident Action Invocation Updated
Fires whenever an automation action invocation for an incident is updated in PagerDuty.
- Trigger: Incident Workflow Started
Fires whenever an incident workflow instance is started in PagerDuty.
- Trigger: Incident Workflow Completed
Fires whenever an incident workflow instance completes its execution in PagerDuty.
- Trigger: Incident Custom Field Values Updated
Fires whenever custom field values associated with an incident are updated in PagerDuty.
- Trigger: Incident Role Assigned
Fires whenever a user is assigned a specific role (like Commander) on an incident in PagerDuty.
- Trigger: Incident Status Update Published
Fires whenever a status update is published for an incident in PagerDuty.
- Trigger: Service Custom Field Values Updated
Fires whenever custom field values associated with a service are updated in PagerDuty.
- Trigger: Incident Annotated
Fires whenever a user adds a note (annotation) to an incident in PagerDuty.
- Action: Create Incident
Creates a new incident synchronously on a specified service. You can map priorities, escalation policies, and urgency.
- Action: Update Incident
Updates parameters of an existing incident, such as status, priority, urgency, or assigned service.
- Action: Get Incident by ID
Fetches detailed information about a PagerDuty incident using its unique ID.
- Action: List Incidents
Returns a paginated list of incidents based on specified filtering parameters.
- Action: Update Custom Field Values
Updates the custom field values of a specific incident based on its assigned incident type.
- Action: Create a Note on an Incident
Creates a new note on the specified PagerDuty incident. The user's email is required for the 'From' header.
- Action: Update Incident Note
Modifies the content of an existing note on a PagerDuty incident. The user's email is required for the 'From' header.
- Action: List Incident Notes
Fetches a complete list of notes added to a specified PagerDuty incident.
- Action: Delete Incident Note
Deletes an existing note on a PagerDuty incident. The user's email is required for the 'From' header.
- Action: Get Outlier Incident
Fetches outlier information associated with a given incident ID, determining if it represents a rare or frequent occurrence.
- Action: Get Past Incidents
Fetches past incidents that are similar or related to the given incident ID.
- Action: Snooze Incident
Snoozes a PagerDuty incident for a given number of seconds. The user's email is required for the 'From' header.
- Action: Create Status Update
Creates a new status update for an active PagerDuty incident. The user's email is required for the 'From' header.
- Action: List Impacted Business Services
Fetches a list of all business services that are currently impacted by the specified PagerDuty incident.
- Action: Change Incident Impact
Updates whether a specific business service is currently impacted by an active incident.
- Action: Create Event Orchestration
Creates a new event orchestration, optionally assigning it to a specific team.
- Action: Update Event Orchestration
Modifies the details of a specific event orchestration in PagerDuty.
- Action: Get Event Orchestration
Fetches comprehensive details for a specific event orchestration in PagerDuty using its ID.
- Action: List Event Orchestrations
Returns a paginated list of event orchestrations.
- Action: Delete Event Orchestration
Deletes an existing event orchestration from PagerDuty.
- Action: Create Schedule
Creates a new schedule in PagerDuty with a specified time zone and optional team associations.
- Action: Update Schedule
Updates an existing PagerDuty schedule. Only provide the fields you wish to change.
- Action: Get Schedule
Fetches comprehensive details for a specific PagerDuty schedule.
- Action: List Schedules
Returns a paginated list of schedules based on search queries and team filters.
- Action: Delete Schedule
Deletes an existing schedule from PagerDuty.
- Action: Create Overrides
Create schedule overrides for a specific schedule. You can map a single override via the fields, or provide a stringified JSON array to create multiple overrides at once.
- Action: Update Override
Update the start time, end time, or the overriding user for a specific schedule override.
- Action: Get Override by ID
Fetches the full details of a specific schedule override by its ID.
- Action: List Overrides
Retrieves a list of schedule overrides within a specified time range.
- Action: Delete Override
Removes a specific schedule override from a PagerDuty schedule.
- Action: List Vendors
Returns a paginated list of PagerDuty vendors, which represent integration partners.
- Action: Get Vendor by ID
Fetches the full details of a specific PagerDuty vendor (integration partner) by its ID.
- Action: List Users
Returns a paginated list of users from your PagerDuty account.
- Action: Get User by ID
Fetches the full details of a specific PagerDuty user by their ID.
- Action: Merge Incidents
Merges a list of source incidents into a target incident. After the merge, the target incident will contain the source incidents' alerts, and the source incidents will be resolved.
Showing 12 of 66
Use PagerDuty in an AI agent
Add any PagerDuty action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.
Connect PagerDuty with other apps
See what you can automate between PagerDuty and another app, with workflows and AI agents.
Which app do you want to connect with PagerDuty?
Pick any of 201 apps to see what it can do with PagerDuty.
PagerDuty and AI
Add AI steps to PagerDuty workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.PagerDuty + ChatGPT PagerDuty + Claude PagerDuty + Gemini
Use PagerDuty actions from Claude or ChatGPT
Expose the PagerDuty actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server
Connect PagerDuty and run your first workflow
Start on the Free plan with a 14-day trial of paid features, or book a demo and we'll build it with you.