Can an AI agent update Jira Service Management?

Yes, when you add Jira Service Management actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Jira Service Management action I need isn't listed?

Call the Jira Service Management API from any REST API step. On the Enterprise plan, talk to us about adding it.

IT & Development

Jira Service Management integration

Let workflows and AI agents act in Jira Service Management, within the limits you set.

0 triggers
14 actions
MCP server

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Jira Service Management triggers and actions

Every Jira Service Management trigger and action you can use in Konnectify workflows and AI agents.

14 actions

Action: Create Service Request
Creates a service request in Jira Service Management.
Action: Get Customer Request
Gets the details of a specific customer request using its ID or key.
Action: Create Comment with Attachment
Creates a comment on a customer request and attaches files using temporary attachment IDs.
Action: Get Attachment Content
Gets the content/metadata of an attachment on a customer request.
Action: Create Request Comment
Creates a public or internal comment on an existing customer request.
Action: Get Request Comment
Get a public or internal comment on an existing customer request.
Action: Subscribe
Subscribes the user to notifications from a customer request.
Action: Unsubscribe
Unsubscribes the user from notifications from a customer request.
Action: Get Subscription Status
Gets the subscription status of the user for a customer request.
Action: Add Request Participant
Adds one or more users as participants to a customer request.
Action: Remove Request Participant
Removes one or more users as participants from a customer request.
Action: Get Request Participants
Returns all participants added to a customer request.
Action: Attach Temporary File
Uploads one or more files (URL or Base64) and returns temporary attachment IDs for later use.
Action: Get Articles
Returns knowledge base articles that match the given query string.

Showing 12 of 14

Use Jira Service Management in an AI agent

Add any Jira Service Management action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Connect Jira Service Management with other apps

See what you can automate between Jira Service Management and another app, with workflows and AI agents.

Which app do you want to connect with Jira Service Management?

Jira Service Management

Pick any of 201 apps to see what it can do with Jira Service Management.

Jira Service Management and AI

Add AI steps to Jira Service Management workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Jira Service Management + ChatGPT Jira Service Management + Claude Jira Service Management + Gemini
Use Jira Service Management actions from Claude or ChatGPT
Expose the Jira Service Management actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
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FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Jira Service Management with 0 triggers and 14 actions, which you can use in workflows, AI workflows and AI agents.

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