Can an AI agent update Incident.io?

Yes, when you add Incident.io actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Incident.io action I need isn't listed?

Call the Incident.io API from any REST API step. On the Enterprise plan, talk to us about adding it.

IT & Development

Incident.io integration

Let workflows and AI agents act in Incident.io, within the limits you set.

0 triggers
15 actions
MCP server

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Incident.io triggers and actions

Every Incident.io trigger and action you can use in Konnectify workflows and AI agents.

15 actions

Action: Create Incident
Creates a new incident. Note that if the incident mode is set to 'retrospective' then the new incident will not be announced in Slack.
Action: Update Incident
Updates attributes of an existing incident using its ID.
Action: Get Incident
Fetches the details of a specific incident from Incident.io using its unique ID.
Action: Search Incidents By Parameters
Fetches a paginated list of incidents from Incident.io. Supports advanced filtering across statuses, types, dates, custom fields, and more.
Action: Create Attachment
Attaches an external resource (like a PagerDuty incident, Zendesk ticket, or Jira issue) to an incident in Incident.io.
Action: List Attachments
List all incident attachments for a given external resource or incident.
Action: Delete Attachment
Deletes a specific incident attachment using its unique ID.
Action: Get Alert
Fetches the details of a specific alert from Incident.io using its unique ID.
Action: List Alerts
Fetches a paginated list of alerts from Incident.io. Supports advanced filtering across statuses, sources, dates, attributes, and more.
Action: List Incident Updates
List all incident updates for an organisation, or for a specific incident.
Action: List Incident Alerts
List all connections between incidents and alerts for your account.
Action: Create Escalation
Pages people either according to an escalation path or directly to specific users.
Action: Get Escalation
Fetches the details of a specific escalation from Incident.io using its unique ID.
Action: Cancel Escalation
Cancels an ongoing escalation in Incident.io using its unique ID.
Action: List Escalations
Fetches a paginated list of escalations for your account. Supports advanced filtering across statuses, alerts, paths, and dates.

Showing 12 of 15

Use Incident.io in an AI agent

Add any Incident.io action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Connect Incident.io with other apps

See what you can automate between Incident.io and another app, with workflows and AI agents.

Which app do you want to connect with Incident.io?

Incident.io

Pick any of 201 apps to see what it can do with Incident.io.

Incident.io and AI

Add AI steps to Incident.io workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Incident.io + ChatGPT Incident.io + Claude Incident.io + Gemini
Use Incident.io actions from Claude or ChatGPT
Expose the Incident.io actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Incident.io with 0 triggers and 15 actions, which you can use in workflows, AI workflows and AI agents.

Connect Incident.io and run your first workflow

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