What can I automate with Halo ITSM?

Start a workflow or agent when Project Updated or Invoice Updated happens in Halo ITSM, then Get Action By ID, List Actions or Delete Action, alongside 200+ other apps.

Can an AI agent update Halo ITSM?

Yes, when you add Halo ITSM actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Halo ITSM action I need isn't listed?

Call the Halo ITSM API from any REST API step. On the Enterprise plan, talk to us about adding it.

Customer Support & Success

Halo ITSM integration

Start workflows and AI agents from Halo ITSM events, and let agents act in Halo ITSM within the limits you set.

2 triggers
101 actions
MCP server

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Halo ITSM triggers and actions

Every Halo ITSM trigger and action you can use in Konnectify workflows and AI agents.

Trigger: Project Updated
This trigger fires whenever an existing Project is modified.
Trigger: Invoice Updated
This trigger fires whenever an existing Invoice is modified.
Action: Get Action By ID
Fetches a single action object from Halo ITSM using the action ID and its associated ticket ID.
Action: List Actions
Fetches a list of action objects from Halo ITSM based on specific query parameters.
Action: Delete Action
Deletes the action and related objects with the specified ID.
Action: List Agents
Fetches an array of agents from Halo ITSM based on specific query parameters.
Action: Get Agent By ID
Fetches a single agent object from Halo ITSM using the Agent ID.
Action: Delete Agent
Deletes the agent and related objects with the specified ID.
Action: Create Appointment
Creates a new appointment in Halo ITSM.
Action: Update Appointment
Updates an existing appointment in Halo ITSM.
Action: List Appointments
Fetches an array of appointments from Halo ITSM based on specific query parameters.
Action: Get Appointment By ID
Fetches a single appointment object from Halo ITSM using the Appointment ID.
Action: Delete Appointment
Deletes the appointment and related objects with the specified ID.
Action: Create Asset
Creates a new asset in Halo ITSM.
Action: Update Asset
Updates an existing asset in Halo ITSM.
Action: List Assets
Fetches an array of assets from Halo ITSM based on specific query parameters.
Action: Get Asset By ID
Fetches a single asset object from Halo ITSM using the Asset ID.
Action: Delete Asset
Deletes the asset and related objects with the specified ID.
Action: Create Attachment
Creates a new attachment in Halo ITSM.
Action: Update Attachment
Updates an existing attachment in Halo ITSM.
Action: List Attachments
Fetches an array of attachments from Halo ITSM. Each attachment returned will be in Base64 format.
Action: Get Attachment By ID
Fetches a single attachment object from Halo ITSM using the Attachment ID. The attachment will be returned in Base64 format.
Action: Delete Attachment
Deletes the attachment and related objects with the specified ID.
Action: Create Client
Creates a new client in Halo ITSM.
Action: Update Client
Updates an existing client in Halo ITSM.
Action: List Clients
Fetches an array of client (customer) objects from Halo ITSM based on specific query parameters.
Action: Get Client By ID
Fetches a single client (customer) object from Halo ITSM using the Client ID.
Action: Delete Client
Deletes the client (customer) and related objects with the specified ID.
Action: Create Client Contract
Creates a new client contract in Halo ITSM.
Action: Update Client Contract
Updates an existing client contract in Halo ITSM.
Action: List Client Contracts
Fetches an array of contract objects from Halo ITSM based on specific query parameters.
Action: Get Client Contract By ID
Fetches a single contract object from Halo ITSM using the Contract ID.
Action: Delete Client Contract
Deletes the contract and related objects with the specified ID.
Action: Create Invoice
Creates a new invoice in Halo ITSM.
Action: Update Invoice
Updates an existing invoice in Halo ITSM.
Action: List Invoices
Fetches an array of invoice objects from Halo ITSM based on specific query parameters.
Action: Get Invoice By ID
Fetches a single invoice object from Halo ITSM using the Invoice's ID.
Action: Delete Invoice
Deletes the invoice and related objects with the specified id.
Action: Create Item
Creates a new item in Halo ITSM.
Action: Update Item
Updates an existing item in Halo ITSM.
Action: List Items
Fetches an array of item objects from Halo ITSM based on specific query parameters.
Action: Get Item By ID
Fetches a single item object from Halo ITSM using the Item's ID.
Action: Delete Item
Deletes the item and related objects with the specified id.
Action: Create KB Article
Creates a new KB Article in Halo ITSM.
Action: Update KB Article
Updates an existing KB Article in Halo ITSM.
Action: List KB Articles
Fetches an array of knowledge base articles from Halo ITSM based on specific query parameters.
Action: Get KB Article By ID
Fetches a single knowledge base article object from Halo ITSM using the KB Article ID.
Action: Delete KB Article
Deletes the knowledge base and related objects with the specified id.
Action: Create Opportunity
Creates a new opportunity in Halo ITSM.
Action: Update Opportunity
Updates an existing opportunity in Halo ITSM.
Action: List Opportunities
Fetches an array of opportunity objects from Halo ITSM based on specific query parameters.
Action: Get Opportunity By ID
Fetches a single opportunity object from Halo ITSM using the Opportunity's ID.
Action: Delete Opportunity
Deletes the opportunity and related objects with the specified id.
Action: Create Project
Creates a new project in Halo ITSM.
Action: Update Project
Updates an existing project in Halo ITSM.
Action: List Projects
Fetches an array of project objects from Halo ITSM based on specific query parameters.
Action: Get Project By ID
Fetches a single project object from Halo ITSM using the Project's ID.
Action: Delete Project
Deletes the project and related objects with the specified id.
Action: Create Quote
Creates a new quote/quotation in Halo ITSM.
Action: Update Quote
Updates an existing quote/quotation in Halo ITSM.
Action: List Quotations
Fetches an array of quote objects from Halo ITSM based on specific query parameters.
Action: Get Quotation By ID
Fetches a single quote object from Halo ITSM using the Quote's ID.
Action: Delete Quotation
Deletes the quote and related objects with the specified id.
Action: Create Report
Creates a new custom report in Halo ITSM.
Action: Update Report
Updates an existing custom report in Halo ITSM.
Action: List Reports
Fetches an array of report objects from Halo ITSM based on specific query parameters.
Action: Get Report By ID
Fetches a single report object from Halo ITSM using the Report's ID.
Action: Delete Report
Deletes the report and related objects with the specified id.
Action: Create Site
Creates a new site in Halo ITSM.
Action: Update Site
Updates an existing site in Halo ITSM.
Action: List Sites
Fetches an array of site objects from Halo ITSM based on specific query parameters.
Action: Get Site By ID
Fetches a single site object from Halo ITSM using the Site's ID.
Action: Delete Site
Deletes the site and related objects with the specified id.
Action: Create Status
Creates a new status in Halo ITSM.
Action: Update Status
Updates an existing status in Halo ITSM.
Action: List Statuses
Fetches an array of status objects from Halo ITSM based on specific query parameters.
Action: Get Status By ID
Fetches a single status object from Halo ITSM using the Status ID.
Action: Delete Status
Deletes the Status and related objects with the specified id.
Action: Create Supplier
Creates a new supplier in Halo ITSM.
Action: Update Supplier
Updates an existing supplier in Halo ITSM.
Action: List Suppliers
Fetches an array of supplier objects from Halo ITSM based on specific query parameters.
Action: Get Supplier By ID
Fetches a single supplier object from Halo ITSM using the Supplier ID.
Action: Delete Supplier
Deletes the supplier and related objects with the specified id.
Action: Create Team
Creates a new team in Halo ITSM.
Action: Update Team
Updates an existing team in Halo ITSM.
Action: List Teams
Fetches an array of team objects from Halo ITSM based on specific query parameters.
Action: Get Team By ID
Fetches a single team object from Halo ITSM using the Team ID.
Action: Delete Team
Deletes the Team and related objects with the specified id.
Action: Create Ticket Type
Creates a new ticket type in Halo ITSM.
Action: Update Ticket Type
Updates an existing ticket type in Halo ITSM.
Action: List Ticket Types
Fetches an array of Ticket Types from Halo ITSM based on specific query parameters.
Action: Get Ticket Type By ID
Fetches a single Ticket Type object from Halo ITSM using the Ticket Type's ID.
Action: Delete Ticket Type
Deletes the Ticket Type and related objects with the specified id.
Action: Create Ticket
Creates a new ticket in Halo ITSM.
Action: Update Ticket
Updates an existing ticket in Halo ITSM.
Action: List Tickets
Fetches an array of ticket objects from Halo ITSM based on specific query parameters.
Action: Get Ticket By ID
Fetches a single ticket object from Halo ITSM using the Ticket's ID.
Action: Delete Ticket
Deletes the ticket and related objects with the specified id.
Action: Create User
Creates a new user in Halo ITSM.
Action: Update User
Updates an existing user in Halo ITSM.
Action: List Users
Fetches an array of user objects from Halo ITSM based on specific query parameters.
Action: Get User By ID
Fetches a single user object from Halo ITSM using the User's ID.
Action: Delete User
Deletes the User and related objects with the specified id.

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Use Halo ITSM in an AI agent

Add any Halo ITSM action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Connect Halo ITSM with other apps

See what you can automate between Halo ITSM and another app, with workflows and AI agents.

Which app do you want to connect with Halo ITSM?

Halo ITSM

Pick any of 201 apps to see what it can do with Halo ITSM.

Halo ITSM and AI

Add AI steps to Halo ITSM workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Halo ITSM + ChatGPT Halo ITSM + Claude Halo ITSM + Gemini
Use Halo ITSM actions from Claude or ChatGPT
Expose the Halo ITSM actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Halo ITSM with 2 triggers and 101 actions, which you can use in workflows, AI workflows and AI agents.

Connect Halo ITSM and run your first workflow

Start on the Free plan with a 14-day trial of paid features, or book a demo and we'll build it with you.