What can I automate with Freshdesk?

Start a workflow or agent when New Company, Updated Company or New Contact happens in Freshdesk, then Create Company, Update Company or Get Company, alongside 200+ other apps.

Can an AI agent update Freshdesk?

Yes, when you add Freshdesk actions to its tools. You can pin fields, limit values and require approval before it acts, and every action is recorded in the Event Logs.

Do I need to write code?

No. Pick a trigger and actions in the builder, or describe what you want and Copilot sets it up.

What if the Freshdesk action I need isn't listed?

Call the Freshdesk API from any REST API step. On the Enterprise plan, talk to us about adding it.

Customer Support & Success

Freshdesk integration

Start workflows and AI agents from Freshdesk events, and let agents act in Freshdesk within the limits you set.

6 triggers
49 actions
MCP server

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Freshdesk triggers and actions

Every Freshdesk trigger and action you can use in Konnectify workflows and AI agents.

Trigger: New Company
Fires when a new company is created in Freshdesk.
Trigger: Updated Company
Fires when an existing company is modified. Also fires for new companies.
Trigger: New Contact
Fires when a new contact is created in Freshdesk.
Trigger: Updated Contact
Fires when an existing contact is modified. Also fires for new contacts.
Trigger: New Ticket
Fires when a new ticket is created in Freshdesk.
Trigger: Updated Ticket
Fires when an existing ticket is modified. Also fires for new tickets.
Action: Create Company
Creates a new company record in Freshdesk.
Action: Update Company
Modifies an existing company's properties.
Action: Get Company
Retrieves all details for a single company.
Action: Find Company by Name
Searches for a company by its name and returns the first match.
Action: Delete Company
Permanently deletes a company from Freshdesk.
Action: Create Contact
Creates a new contact record in Freshdesk.
Action: Update Contact
Modifies an existing contact's properties.
Action: Get Contact
Retrieves all details for a single contact.
Action: Delete Contact
Permanently deletes a contact from Freshdesk.
Action: Search Contact
Searches for contacts using a given term and returns all matches individually.
Action: Search Contact By Unique External Id
Searches for a contact using the Unique External Id and returns the matching contact.
Action: Create Ticket
Creates a new support ticket.
Action: Update Ticket
Modifies an existing ticket's properties.
Action: Delete Ticket
Permanently deletes a ticket from Freshdesk.
Action: Assign Ticket
Assigns an existing ticket to a different agent.
Action: Create Reply to a ticket
Creates a reply on a Freshdesk ticket.
Action: Get Ticket
Retrieves all details for a single ticket.
Action: Get Conversation By Ticket ID
Retrieves all details conversation for a single ticket.
Action: Get Tickets by Company
Retrieves tickets associated with a Freshdesk company using company ID or company name.
Action: Filter Tickets
Finds all tickets that match the specified filter criteria using the Freshdesk Search API.
Action: Add Note to Ticket
Adds a public or private note to an existing ticket.
Action: Get Prime Association of a Ticket
Returns the prime association object for a specific Freshdesk ticket.
Action: List All Child Tickets
Fetches all child tickets associated with a specific parent ticket in Freshdesk.
Action: Merge Tickets
Merges multiple tickets into a primary ticket in Freshdesk while optionally adding notes and converting recipients to CC.
Action: Get Tickets of a Contact
Fetches a list of tickets where the specified contact is the requester.
Action: Create Agent
Creates a new agent in Freshdesk using the provided details.
Action: Update Agent
Updates an existing agent in Freshdesk using the provided details.
Action: Delete Agent
Deletes (deactivates) an agent in Freshdesk.
Action: Get Agent
Retrieves complete details of a Freshdesk agent using their ID.
Action: Get Product
Retrieves all details for a single Product.
Action: Create Solution Article
Creates a new Freshdesk solution article under the selected category and folder.
Action: Update Solution Article
Updates a Freshdesk solution article under the selected category and folder.
Action: Retrieve Solution Article
Retrieve a Freshdesk Solution Article by ID.
Action: Delete Solution Article
Delete a Freshdesk Solution Article by ID.
Action: Create Custom Object Record
Creates a new record in a selected Freshdesk Custom Object.
Action: Update Custom Object Record
Updates a record within a selected Freshdesk Custom Object.
Action: Get Custom Object Record
Retrieves a record from a selected Freshdesk Custom Object with all field values.
Action: Delete Custom Object Record
Deletes a record from a selected Freshdesk Custom Object.
Action: Create Solution Folder
Creates a new solution folder under a selected Freshdesk category.
Action: Retrieve Solution Folder
Retrieve a Freshdesk Solution Folder by ID.
Action: List Of All Solution Folders in a Category
Retrieve all Freshdesk solution folders under a specific category.
Action: Update Solution Folder
Updates an existing solution folder in Freshdesk.
Action: Delete Solution Folder
Deletes a solution folder from Freshdesk.
Action: List Solution Subfolders
Retrieve all Freshdesk solution subfolders under a specific folder.
Action: Find Solution Folder by Name
Searches for a Freshdesk solution folder inside a category using the folder name.
Action: Create Solution Category
Creates a new solution category in Freshdesk.
Action: Update Solution Category
Updates a solution category in Freshdesk.
Action: Retrieve Solution Category
Retrieve a solution category by ID.
Action: Delete Solution Category
Deletes a solution category in Freshdesk.

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Use Freshdesk in an AI agent

Add any Freshdesk action to an agent as a tool. The agent decides when to use it; you set the limits. Pin fields it can't change, limit fields to allowed values, and require approval before it acts. Every action is recorded in the Event Logs.

How AI agents work

Templates that use Freshdesk

Freshdesk triage and reply drafter
AI agent
Sets priority, assigns the right group and leaves a suggested reply as a private note.
Use template Freshdesk triage and reply drafter

Connect Freshdesk with other apps

See what you can automate between Freshdesk and another app, with workflows and AI agents.

Which app do you want to connect with Freshdesk?

Freshdesk

Pick any of 201 apps to see what it can do with Freshdesk.

Popular with Freshdesk

Freshdesk and AI

Add AI steps to Freshdesk workflows
Summarise, classify or draft with ChatGPT, Claude or Gemini inside a workflow.Freshdesk + ChatGPT Freshdesk + Claude Freshdesk + Gemini
Use Freshdesk actions from Claude or ChatGPT
Expose the Freshdesk actions you choose to Claude, ChatGPT or another MCP client through an MCP server you control.
Set up an MCP server

FAQ

Got questions?

If you can't find what you're looking for, talk to our team.

Yes. Konnectify connects to Freshdesk with 6 triggers and 49 actions, which you can use in workflows, AI workflows and AI agents.

Connect Freshdesk and run your first workflow

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