
- What starts it
- A patient opens the chat and asks for help with an appointment.
- What the agent does
- Books and cancels appointments, checks practitioner availability and shares practitioner details, working directly in Nookal.
- Systems
Nookal
- Patient: Can I book with Alex on Thursday afternoon?
- Agent: Alex has 2:30 pm and 4:00 pm free on Thursday. Which would you like?
- Patient: 2:30 please.
- Agent: Done. You're booked with Alex on Thursday at 2:30 pm.



