"[ {""name"": ""Create Company"", ""type"": ""action"", ""description"": ""Create a new company entry in Freshdesk.""}, {""name"": ""Create Contact"", ""type"": ""action"", ""description"": ""Add a new contact to an existing company or create a new one.""}, {""name"": ""Create Ticket"", ""type"": ""action"", ""description"": ""Submit a new support ticket on behalf of a customer.""}, {""name"": ""Update Ticket"", ""type"": ""action"", ""description"": ""Modify the details of an existing ticket.""}, {""name"": ""Update Contact"", ""type"": ""action"", ""description"": ""Edit the details of an existing contact.""}, {""name"": ""Create Forum"", ""type"": ""action"", ""description"": ""Establish a new forum for community discussions.""}, {""name"": ""Create Forum Topic"", ""type"": ""action"", ""description"": ""Add a new topic to an existing forum.""}, {""name"": ""Add Notes to Ticket"", ""type"": ""action"", ""description"": ""Attach additional notes or comments to a ticket.""}, {""name"": ""Create Forum Category"", ""type"": ""action"", ""description"": ""Create a new category under which forum topics can be organized.""}, {""name"": ""Create Inbound email"", ""type"": ""action"", ""description"": ""Register a new inbound email for processing in Freshdesk.""}, {""name"": ""Assign Ticket"", ""type"": ""action"", ""description"": ""Assign a ticket to a specific agent or team.""}, {""name"": ""Create Child Ticket"", ""type"": ""action"", ""description"": ""Create a related child ticket under an existing parent ticket.""}, {""name"": ""Merge Ticket"", ""type"": ""action"", ""description"": ""Combine two tickets into one to streamline the resolution process.""}, {""name"": ""Update Ticket Action"", ""type"": ""action"", ""description"": ""Modify an action related to an existing ticket.""}, {""name"": ""List all associated ticketIds"", ""type"": ""action"", ""description"": ""Fetch a list of all ticket IDs associated with a specific contact or company.""}, {""name"": ""Get prime associated ticket action"", ""type"": ""action"", ""description"": ""Retrieve the primary action related to a key associated ticket.""}, {""name"": ""Create Ticket Action"", ""type"": ""action"", ""description"": ""Establish a new specific action associated with a ticket.""}, {""name"": ""Find Ticket by ID"", ""type"": ""lookup"", ""description"": ""Retrieve a ticket's details by its unique ID.""}, {""name"": ""Find Contact by ID"", ""type"": ""lookup"", ""description"": ""Find and return contact details using their unique ID.""}, {""name"": ""Freshdesk Company Details"", ""type"": ""lookup"", ""description"": ""Fetch details about a specific company within Freshdesk.""}, {""name"": ""Freshdesk Forum Details"", ""type"": ""lookup"", ""description"": ""Get information regarding a specified forum.""}, {""name"": ""Freshdesk Latest Updated Ticket"", ""type"": ""lookup"", ""description"": ""Retrieve the most recently updated ticket in the system.""}, {""name"": ""Find Contact by Email"", ""type"": ""lookup"", ""description"": ""Search for a contact's details using their email address.""}, {""name"": ""Freshdesk List All Forum Category"", ""type"": ""lookup"", ""description"": ""List all categories within the forums on Freshdesk.""}, {""name"": ""Freshdesk List All Tickets"", ""type"": ""lookup"", ""description"": ""Retrieve a comprehensive list of all tickets in the system.""}, {""name"": ""Freshdesk Fetch Any Contact"", ""type"": ""lookup"", ""description"": ""Get details of any contact, identified by provided parameters.""}, {""name"": ""Freshdesk Agent Details By Id"", ""type"": ""lookup"", ""description"": ""Fetch the details of an agent using their unique ID.""}, {""name"": ""Freshdesk Agent Details By Email"", ""type"": ""lookup"", ""description"": ""Retrieve agent information based on their email address.""}, {""name"": ""Find Ticket By Custom Field"", ""type"": ""lookup"", ""description"": ""Locate a ticket using a specified custom field.""}, {""name"": ""Find Contact Or Create"", ""type"": ""lookup"", ""description"": ""Search for a contact and create one if they do not exist.""}, {""name"": ""Find ticket by query"", ""type"": ""lookup"", ""description"": ""Search for tickets based on a specific query.""}
]"