Connect and Integrate
Twilio with Freshservice

Connect Twilio to Freshservice and watch how much smoother your workflows can become with automation.

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Easy Steps to Connect
Twilio and Freshservice

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Select a trigger in Twilio

Choose an event in Twilio like “New SMS Received,” to set off your automation.

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Automate an Action in Freshservice

Connect your Freshservice account and select an action like “Take action in Freshservice” to make your work flow.

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Customize the Workflow

Build your Twilio - Freshservice automations the way you want with an easy-to-use workflow builder tools that suits your needs.

Connect Twilio and Freshservice
to Automate these Workflows

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Create Zendesk ticket comments for new Twilio recordings

Twilio & Zendesk working together means less stress, more success.

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Update Zendesk tickets for new Twilio recordings

Discover how Twilio and Zendesk can simplify everything you do.

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Create Zendesk tickets for new Twilio transcriptions

Say goodbye to manual work. Twilio + Zendesk have you covered!

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Transfer tickets from Freshdesk to Freshservice

Freshservice and Freshdesk give you time back—automate your busywork.

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Send Freshdesk tickets to Freshservice

Say hello to effortless productivity with Freshservice and Freshdesk!

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About Twilio

Twilio is a cloud communications platform to integrate messaging, voice, video, and email functionalities for marketing automations. It provides APIs for developers to send and receive SMS, make calls, and manage customer interactions across multiple channels. Twilio is a widely used tool for automating communications, customer engagement, and integrating real-time communications in apps.
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About Freshservice

Freshservice is a cloud-based IT service management (ITSM) tool designed to streamline IT operations. It offers AI-powered automation, ticket management, and integrations with over 1,000 apps to reduce downtime, improve service delivery, and manage IT assets efficiently. It follows ITIL best practices, making it suitable for improving service management across teams.
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