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When it comes to workflow automation, there are plenty of players in the field but two popular tools dominate the space: Zapier and Make (formerly known as Integromat).
Both platforms offer powerful solutions to automate repetitive tasks by connecting different apps and services, enabling users to boost productivity and streamline operations.
However, while they may serve the same general purpose, they cater to different types of users, with unique features, strengths, and pricing structures.
In this blog, we’ll dive into the major differences between Zapier and Make, comparing their features, pricing, pros and cons, and how to choose the right tool for your business.
Zapier vs Make: A Feature Comparison
Here’s a detailed comparison of their core features:
Feature
Zapier vs Make: Pricing Comparison
Zapier and Make offer different pricing models, which could influence your decision depending on your usage needs.
Zapier charges based on the number of tasks you automate, while Make uses an operation-based pricing system, where you pay for each action or step within a workflow.
Here’s a breakdown of their pricing:
Plan
Pros and Cons of Zapier
Pros:
- Ease of Use: Zapier’s drag-and-drop interface is beginner-friendly and accessible to non-technical users.
- Wide Range of Integrations: With over 5,000 supported apps, Zapier provides a vast array of integrations for a variety of use cases.
- Quick Setup: Ideal for users who need to create automations quickly without much technical know-how.
Cons:
- Limited Complexity: Zapier’s linear workflows can be restrictive for advanced use cases requiring more complex logic.
- Costly at Scale: As your automation needs grow, Zapier’s task-based pricing can become expensive, especially for high-volume workflows.
- Basic Error Handling: Zapier’s retry functionality is limited compared to Make’s advanced error handling options.
Pros and Cons of Make
Pros:
- Highly Customizable: Make allows users to create complex workflows with its advanced visual workflow builder, offering high flexibility.
- Cost-Effective for Complex Workflows: The operation-based pricing model can be more affordable for users who run complex workflows.
- Developer-Friendly: Make supports API integrations and advanced data handling, making it a great tool for developers and technical users.
Cons:
- Steeper Learning Curve: Make’s interface, while powerful, is less intuitive than Zapier’s, requiring a bit of learning for non-technical users.
- Fewer Integrations: With around 1,300 supported apps, Make offers fewer integrations than Zapier.
- UI Complexity: The visual builder can be overwhelming for users who need simple automations.
Real-Life Use Cases for Both Platforms
Both Zapier and Make cater to a variety of use cases, but each shines in different areas:
- Zapier: Ideal for small to medium-sized businesses automating simple tasks like CRM updates, marketing workflows, and lead generation.
Its integrations with popular tools like Google Sheets, Slack, and Trello allow users to set up automations quickly.
- Make: Great for more technical users or developers handling complex workflows.
For example, Make can automate project management processes involving intricate data transformations or multi-step workflows.
Scalability Considerations
When it comes to scaling automation, both Zapier and Make offer different experiences:
- Zapier: Well-suited for small and mid-sized teams.
However, as automation needs grow, Zapier’s task-based pricing can get expensive, especially for high-volume workflows.
- Make: More affordable for enterprises or users needing frequent and multi-step workflows.
Its operation-based pricing structure often works better for large-scale automations.
Customer Support Options
Both platforms offer robust support options:
- Zapier: Provides extensive documentation, community forums, and email support for paid users. However, live chat and phone support are limited.
- Make: Offers more technical support, particularly useful for advanced workflows. The platform also has comprehensive documentation and an active user community sharing custom workflows.
Integration Depth
Both platforms integrate with a wide range of apps, but Make offers deeper integration options for more technical users:
- Zapier: Best for users who need fast, simple integrations. With 5,000+ apps, it covers most tools needed for everyday workflows. However, its workflows are more linear with limited customization.
- Make: Known for advanced integrations. Make supports multi-step workflows, custom conditions, and complex logic, making it ideal for intricate business processes requiring more customization.
Which One Should You Choose: Zapier or Make?
The choice between Zapier and Make depends on your technical expertise, the complexity of your workflows, and budget considerations.
- Zapier: Choose Zapier if you’re looking for a straightforward, easy-to-use tool that can automate simple tasks quickly.
It’s perfect for small to mid-sized businesses and non-technical users who want to set up automations without delving into complex logic.
- Make: Choose Make if you need advanced workflows, require custom API integrations, or are handling complex automations.
Make’s flexibility and lower cost for multi-step workflows make it ideal for developers, technical users, and larger enterprises.
For those who want a solution that combines the best of both worlds—Konnectify’s iPaaS offers a customizable, no-code platform with over 150+ app integrations.
Konnectify helps Sales, Marketing, Support, and FinOps teams automate complex workflows, saving hours of manual work each week. Its drag-and-drop visual builder makes it easy to create powerful automations in minutes, with no coding required.
If you’re looking to scale your business automation effectively while keeping costs in check, Konnectify’s iPaaS could be the ideal solution. Get started for free and supercharge your workflows with ease.
FAQs
- Can I use both Zapier and Make together?
Yes, depending on your needs, you can use both tools. Zapier can handle simpler workflows, while Make can manage more complex automations.
- Do both platforms support API integrations?
Yes, but Make offers more advanced API integration options.
- Which platform is better for beginners?
Zapier is generally more beginner-friendly due to its intuitive interface.
- Is Make cheaper than Zapier?
For simple workflows, Zapier may be more cost-effective. However, Make’s pricing is more favorable for complex, frequent automations.
- Can I migrate workflows from Zapier to Make?
While there’s no direct migration tool, you can manually recreate workflows in Make based on your needs.
Conclusion
Both Zapier and Make are powerful automation platforms, but they cater to different user needs.
Zapier is best for those who need quick, no-fuss automations, while Make is ideal for users looking to build complex, highly-customized workflows.
For a middle ground that offers the flexibility of both tools, Konnectify’s iPaaS solution could be the perfect fit for your business—allowing you to manage and maintain integrations with ease, while scaling cost-effectively.
Take your time to evaluate your needs and try out their free plans to find out which one is right for you.
