New Custom Record Create Message
Polls for newly created records in the selected Freshservice Custom Object.
Freshservice Updated Custom Record to Claude Create Message (with Attachments)
How this workflow works
Step 1
Updated Custom Record•Freshservice
Polls for updated records in the selected Freshservice Custom Object.
Step 2
Create Message (with Attachments)•Claude
Sends a prompt to a Claude model along with zero or more attachments — images (PNG/JPEG/GIF/WEBP), PDFs, or plain text/CSV/JSON/Markdown files — supplied as a Base64 string, a Base64 array, an attachment object, or a URL array. Attachments are normalized into Claude's Messages API content blocks automatically. Claude's API does not accept Word/Excel/PowerPoint files directly; convert these to PDF first.
Updated Custom Record
Freshservice
Create Message (with Attachments)
Claude
Connect Freshservice + Claude to Automate these Workflows
New Custom Record Create Message (with Attachments)
Polls for newly created records in the selected Freshservice Custom Object.
Updated Custom Record Create Message
Polls for updated records in the selected Freshservice Custom Object.
Updated Custom Record Create Message (with Attachments)
Polls for updated records in the selected Freshservice Custom Object.
New Asset Created Create Message
Polls for newly created assets in Freshservice.
New Asset Created Create Message (with Attachments)
Polls for newly created assets in Freshservice.
Asset Updated Create Message
Polls for assets that have been updated in Freshservice.
Asset Updated Create Message (with Attachments)
Polls for assets that have been updated in Freshservice.
New Release Created Create Message
Polls for newly created releases in Freshservice.
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