Freshdesk contact enrichment into HubSpot

Enrich HubSpot contacts from Freshdesk contact changes.

Freshdesk
HubSpot

How this workflow works

Step 1

Updated ContactFreshdesk

Fires when an existing contact is modified. Also fires for new contacts.

Step 2

Find ContactHubSpot

Retrieves a single contact record.

Step 3

Update ContactHubSpot

Updates an existing contact record in HubSpot.

Step 4

Create EngagementHubSpot

Creates a new call, communication, email, meeting, note, or task in HubSpot.

Freshdesk

Updated Contact

Freshdesk

Trigger
HubSpot

Find Contact

HubSpot

Action
HubSpot

Update Contact

HubSpot

Action
HubSpot

Create Engagement

HubSpot

Action
When a contact is updated in Freshdesk, locate the matching HubSpot contact, then refresh contact properties and add a supporting note if needed.

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