Attention New Conversation to Salesforce Get Article

Attention
Salesforce

How this workflow works

Step 1

New Conversation•Attention

Polls the optimized conversation list endpoint and uses attributes.createdAt.

Step 2

Get Article•Salesforce

Retrieves a Salesforce Knowledge article by article ID and includes related attachments.

Attention

New Conversation

Attention

Trigger
Salesforce

Get Article

Salesforce

Action

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